The player from Alberta faces issues withdrawing his winnings of €4,401.84 after claiming a bonus. Despite submitting the required verification documents, the casino informs him of an "internal investigation," resulting in the confiscation of his winnings and leaving only his €300 deposit. He has not received any explanations or responses to his emails.
CashiMashi Casino - Player's winnings have been confiscated.
CashiMashi Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
CashiMashi Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
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Case summary
14 hours ago
Public
Visitor
Public
yesterday
Hello,
I registered with Cashimashi on 27/05/25, claimed the welcome bonus, and made a few additional deposits the following day. On Thursday, 05/06, I claimed their 70% Thursday bonus and won €4,401.84.
I did not breach any bonus terms. The slot I played was not on the restricted list, and the bet size I used complied with the bonus rules.
When I attempted to withdraw my winnings, the casino asked me to verify my account. I submitted all the requested documents. However, on 12/06/25, instead of processing my withdrawal, they informed me that an "internal investigation" had been conducted and they removed my winnings, leaving only my €300 deposit in the account.
They have not provided any reason for this decision. Live chat agents keep saying I should receive an email from their team, but I have sent several emails and have never received a reply. They are not responding to emails and are not offering any explanation.
Please help me recover my rightful winnings. Thank you.
Public
Casino Analyst & Complaint Specialist
Public
15 hours ago
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with CashiMashi Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you ever had any successful withdrawals with this casino, please?
- Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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