The player sent all the required documents multiple times. Then the casino closed her account, and she is not aware of any reason for this. We rejected the complaint because the player didn't respond to our messages and questions.
Casino Belgium - Player is experiencing a problem with verification.
Amount: €50
Casino Belgium
Safety Index:HighSafety Index
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8.8
Casino Belgium has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Monika
Unregistered user
Public
5 years ago
Translation
Constant requests to send a document.
After sending me again and again, the casino closed my account with a nonsensical answer.
I did not break any conditions, I had only one account and sent the documents that I sent.
Constantly waiting almost three months !!!!
Unbelievable arrogance and I never want to hear about them again!
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Monika,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please send me some statement of the casino? For example, from your email or live chat communication with the casino’s support. You mentioned they gave you a nonsensical reason.
Thank you in advance for a reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Monika,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
