The player from South Africa had a bonus issue, stating she had not received her promised bonus. After reviewing her case, we explained to her that each casino had its own unique bonus policy and reward system, and it was up to the casino to determine if a player qualified for a bonus. We also extended the complaint's timer by 7 days to give her time to respond. However, due to her lack of response, we were unable to investigate further and had to reject the complaint.
Casino.com - Player didn't receive his bonus.
Amount: R500
Casino.com
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Casino.com has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Complaint Specialist
Public
1 year ago
Dear 0799786105,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
Public
Complaint Specialist
Public
1 year ago
Dear 0799786105,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
