Po?tovani 0799786105,
Hvala vam puno ?to ste podneli ?albu. Zaista mi je ?ao ?to ?ujem za va? problem. Razumem va?u frustraciju, ali va?no je napomenuti da svaki kazino ima svoju jedinstvenu politiku bonusa i sistem nagra?ivanja. Bonus je u su?tini poklon od kazina, a na kazinu je da utvrdi da li se kvalifikujete za njega i koja pravila va?e.
Ako ne mo?ete da aktivirate bilo koju vrstu bonusa, verovatno postoji poseban razlog za to. Me?utim, ne istra?ujemo dalje ove razloge i ne mo?emo primoravati kazina da vam daju posebne bonuse.
Molim vas, javite mi ako mogu jo? ne?to da vam pomognem, ina?e ?u biti primoran da zatvorim ovu ?albu. Hvala na razumevanju.
Srda?an pozdrav
Veronika
Dear 0799786105,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
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