The player from Spain is facing a delay in a €260 withdrawal, waiting over five days for approval, despite repeated inquiries.
Casino Lab - Player’s withdrawal is delayed.
Casino Lab
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Casino Lab has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
0d 7h 27m 17s
Case summary
1 week ago
Public
Visitor
Public
1 week ago
Translation
I've been waiting for a €260 withdrawal for over five days, and I'm constantly told there's been a delay in approving my withdrawal.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
1 week ago
Dear Ella333,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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