The player had her account closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.
Casinochan - Player’s account has been blocked.
Amount: €1,500
Casinochan
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Celine
Unregistered user
Public
5 years ago
Translation
It's been 2 weeks since I was unable to receive my money, I made a bank transfer and again it was returned to me in my casino account and now I can no longer access my casino account and I try to talk to someone and nobody can answer me and tell me what's going on
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Celine,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC verification process? I will be waiting for your reply patiently and I hope I will be able to help you as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Celine,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
