Hello,
I am submitting a formal complaint against Celsius Casino, which claims to operate under Cura?ao license 365/JAZ, allegedly issued by Gaming Services Provider N.V.
I have contacted Antillephone N.V., and they confirmed that licenses such as 365/JAZ, 8048/JAZ, and similar were terminated in 2024. Despite this, Celsius Casino continues to publicly display this license, which I believe is misleading and potentially fraudulent.
In addition to this, the casino currently owes me a total of 49.957424 BNB (~€27,886.23) in player winnings. They refuse to allow full withdrawal, claiming clause 9.6 in their Terms applies.
However, clause 9.6 clearly states that the monthly withdrawal cap applies only if the player’s balance is 10x greater than the total amount of deposits. I deposited a total of 12.118898 BNB on June 14, 2025, and my balance never exceeded the 10x threshold (121.18 BNB).
Despite this, Celsius Casino is limiting me to €1,250 per week, saying it will take 26 weeks to receive the full amount. This is clearly an abusive interpretation of their own rules and an unacceptable delay.
I am attaching:
A screenshot of their license claim on the website
The response I received from Antillephone N.V.
My deposit history and current balance
I kindly ask that you investigate this matter as Celsius Casino appears to be operating without a valid license and refusing to release player funds fairly.
Thank you in advance for your attention.
Best regards,
B. H. B. alias 'bramskiller' for Celicus Casino
Hello,
I am submitting a formal complaint against Celsius Casino, which claims to operate under Cura?ao license 365/JAZ, allegedly issued by Gaming Services Provider N.V.
I have contacted Antillephone N.V., and they confirmed that licenses such as 365/JAZ, 8048/JAZ, and similar were terminated in 2024. Despite this, Celsius Casino continues to publicly display this license, which I believe is misleading and potentially fraudulent.
In addition to this, the casino currently owes me a total of 49.957424 BNB (~€27,886.23) in player winnings. They refuse to allow full withdrawal, claiming clause 9.6 in their Terms applies.
However, clause 9.6 clearly states that the monthly withdrawal cap applies only if the player’s balance is 10x greater than the total amount of deposits. I deposited a total of 12.118898 BNB on June 14, 2025, and my balance never exceeded the 10x threshold (121.18 BNB).
Despite this, Celsius Casino is limiting me to €1,250 per week, saying it will take 26 weeks to receive the full amount. This is clearly an abusive interpretation of their own rules and an unacceptable delay.
I am attaching:
A screenshot of their license claim on the website
The response I received from Antillephone N.V.
My deposit history and current balance
I kindly ask that you investigate this matter as Celsius Casino appears to be operating without a valid license and refusing to release player funds fairly.
Thank you in advance for your attention.
Best regards,
B. H. B. alias 'bramskiller' for Celicus Casino
Edited by a Casino Guru admin