Hi there

i made a ￡150 withdrawal about 10 days ago and I have yet to receive payment. Also I have noted that the contact email address does not work. Upon sending an emails I receive a rejection notice. The email address on their website is [email protected]. There is olive chat or contact number either.

I am concerned that it is very easy to deposit but much more harder to withdraw. I only joined this casino, after I received a posted letter, regarding am offer.

I would like my withdrawal processed and then account closed. I'm not comfortable with the lack of contact details offered.

Dear Samantha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I believe you didn’t receive your withdrawal, because the KYC hasn’t been completed. I tried to send an email to the casino as well, and I’ve come across the same issue. Does the casino use the same email address to send you messages?

Thank you in advance for your reply.

Best regards,

Kristina

Hi there,

I've tried to reply to the promo emails and I've received the same rejection notice.

---------- Forwarded message ---------

From: <[email protected]>

Date: Fri, 6 Nov 2020 at 10:34

Subject: Undeliverable: Re: Your cashback is ready to claim!

To: <***@gmail.com>

Your message to [email protected] couldn't be delivered.

support wasn't found at chompcasino.com

Thanks, still have not had any contact.

Samantha, I am trying to find a contact for the casino. I will let you know as soon as I have more information. Thank you very much for your patience, hopefully we will be able to help you.

Samantha, I wrote yesterday to the casino's complaint email and they replied to me, that they are working on the issue and they will fix the email.

I tried today to get in touch with the casino via their email ([email protected]) and the message seems to be delivered, or at least I didn't received the error reply.

Would you be so kind and try to provide your documents again? Hopefully the problem has been fixed. Please let us know and keep us updated, so we can continue resolving this case accordingly.

Hi there

the ￡150 withdrawals was returned back to my players account. I have made withdrawn this again and have now managed to send this to the email address, with no rejection notice.

I will keep you posted. Thanks for your help so far.

Samantha, thank you for letting us know. I hope for the good news in your next reply!

Dear Samantha,

Is there anything new? Did you manage to get in touch with the casino? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.