Καλησπ?ρα απ? τι? 7/2 ?χω κ?νει δ?ο αναλ?ψει? στο λογαριασμ? μου ?χω επικοινων?σει πολλ?? φορ?? με το chat και το μ?νο που μου λ?νε επανηλειμμ?να ε?ναι ?τι ?χουν φ?ρτο εργασ?α? και ?τι τα χρ?ματα σα? ε?ναι ασφαλ?.Ακομα περ?μενω να επεξεργαστε? το α?τημα αν?ληψη? μου απ? τι? 7/2/2025

Dear kouax79maar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ευχαριστ? πολ? για τη βο?θεια σα? θα περιμ?νω λ?γο ακ?μα αν και το θεωρ? απαρ?δεκτο να καθυστερο?νε τ?σε? μ?ρε?

τι? αναλ?ψει? των παικτ?ν

Καλησπ?ρα απ? τι? 7/2/25 μ?χρι και σ?μερα ?χω δ?ο εκκρεμε?? αναλ?ψει? στο λογαριασμ? μου την παρασκευ? που ?ρχεται κλε?νω δ?ο εβδομ?δε? και δεν ?χουνκ?νει ακ?μη την αν?ληψη χρημ?των μου

Εννοειται πω? επικοινων? με το chat επαναλλειμενα και μου λ?νε συν?χεια να κ?νω υπομον? και ?τι ε?ναι σε τελικ? στ?διο ρ?τησα και για την επαλ?θευση και μου ε?παν ?τι δεν χρει?ζεται ο λογαριασμ?? μου επαλ?θευση πε?τε μου τι μπορ? να κ?νω με αυτ? το θ?μα δι?τι ?χω αγανακτ?σει με την κατ?σταση αυτ? Ευχαριστ?

Thank you for your reply.

Did you accumulate your winnings with or without a bonus?

Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?

καλησπερα σα? τα χρ?ματα τα κ?ρδισα απ? το πρ?το bonus που ?βαλα στο οπο?ο ?δινε δωρε?ν περιστροφ?? ?παιξα ?λο το bonus και απ? τι? δωρε?ν περιστροφ?? που δ?νανε με το bonus εκπλ?ρωσα ?λο το τζιρ?ρισμα και η κατ?θεση που ?κανα ?ταν 25€ με paysafecard αλλ? μου ?ρθε μυνημα επ?νω στη σελ?δα ?τι τα χρ?ματα ε?ναι ?λα στο πραγματικ? σα? υπ?λοιπο

δηλαδ? αν?ληψημα

Και τα παιχν?δια που ?παιξα ?ταν κουλοχ?ρηδε?

Καλησπ?ρα σα? υπ?ρχει κ?τι νε?τερο στο μ?νημα που σα? ?χω στε?λει δι?τι π?ρασαν δ?ο εβδομ?δε? και η αν?ληψη μου δεν ?χει ολοκληρωθε? ακ?μα

Ευχαριστ? πολ?

Thank you very much, kouax79maar, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ευχαριστ? θα περιμ?νω την επ?λυση του προβλ?ματο? μου.

Hello kouax79maar,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the CrownPlay Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which kouax79maar can expect his withdrawal to be processed?

Καλησπ?ρα σα? διαν?ουμε την Τρ?τη εβδομ?δα και οι αναλ?ψει? μου δεν ?χουν διεκπεραιωθε? ακ?μη επικοινων? συν?χεια με το chat και μου λ?νε συν?χεια τα ?δια ?τι τα χρ?ματα σα? ε?ναι ασφαλ? και ?τι ?χουν ?γκο αιτημ?των παρακαλ? βοηθ?στε με με το θ?μα αυτ? ?χω αγανακτ?σει ε?μαι στην τρ?τη εβδομ?δα πω? μπορ? να π?ρω τα χρ?ματα μου

Hello kouax79maar,

we have already contacted the casino representative who can hopefully give us more information about the matter. I understand your frustration, but all we can do now is wait.

Σα? ευχαριστ? πολ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Καλημ?ρα σα? μου ζητ?θηκε επαλ?θευση λογαριασμου μετ? απ? 15 μ?ρε? ?χω στε?λει ?λα τα απαρα?τητα ?γγραφα ελπ?ζω να γ?νει και η αναληψη μου συντομα

Hello kouax79maar,

I apologize for a late reply. I truly hope this means that things are moving in the right direction Please keep us updated on any new developments.

Dear kouax79maar,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Dear kouax79maar,

I would like to inform you that we successfully established contact with the casino now, and an investigation into your matter is ongoing on their side.

Dear kouax79maar,

this is the response a casino representative asked me to post:

"Dear all

Thank you for your patience.

We would like to clarify that delay of customer withdrawals come from his verification of his gaming account.

We are happy to inform you that customer gaming account is verified and both of his withdrawals are complete and paid out on our side.

We hope this clarify the situation for you.

Best Regards

CrownPlay Team"

Kouax79maar, can you please confirm whether your withdrawals have been paid out? If so, this complaint will be closed as resolved.

Dear kouax79maar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Σα? ευχαριστ? πολ? για την βο?θεια σα? ?χουν ολοκληρωθε? και οι δ?ο αναλ?ψει? μου Σα? ευχαριστ? πολ? και π?λι να ε?στε καλ?.

Dear kouax79maar,

We're glad to hear that your issue has been dealt with. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

www.kpvfaw.com