Dear Casino Guru team,

My name is Alessandro F*****, and I would like to file a formal complaint against the online casino CrownPlay4 regarding three pending withdrawals that remain unpaid despite several follow-ups and the passing of multiple weeks.

The withdrawals in question are:

? May 16, 2025 – 500 AUD

? May 17, 2025 – 500 AUD

? May 18, 2025 – 500 AUD

To date, none of these withdrawals have been processed. I have contacted the casino multiple times via email, but I continue to receive vague and repetitive responses such as "your request is with our finance department", with no real progress or explanation.

I would like to highlight the following:

? Many of my emails go unanswered.

? In a previous case, it took over a month and more than 15 emails before a single withdrawal was finally paid out.

? I have full documentation proving my balance, the withdrawal requests, and all communication with their support team.

I believe CrownPlay4 is acting in a dishonest and non-transparent manner. I kindly request your assistance in recovering the funds owed to me and in holding this operator accountable for its behavior.

I am fully available to provide all necessary proof.

Best regards,

Alessandro F*****

Dear Alessandrofavaretto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you further, could you please provide us with the following details:

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?
• Which payment method did you use for the withdrawals?
• When was the last time the casino contacted you regarding your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Alessandrofavaretto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello, please answer the questions I gave you in my first response so that we can continue with the investigation. Thank you for your cooperation.