The player from Greece faces withdrawal issues after depositing and winning a total of 900 euros at Dazarbet Casino. Although his account initially did not require identification, it was unexpectedly locked for review on the 3rd business day after requesting withdrawals, and he has been informed that management will decide on payment.
Dazardbet Casino - Player's account has been closed unexpectedly.
Dazardbet Casino
Safety Index:HighSafety Index
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8.4
Dazardbet Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
3d 6h 27m 54s
Case summary
4 days ago
Public
Junior Apprentice
Public
5 days ago
Translation
I made a deposit of 20 euros twice at the dazarbet casino, both times with a 100% deposit bonus and I won both times winnings worth a total of 900 euros. The casino did not ask me for identification. My account says no identification is needed. Today, while it was the 3rd business day that they told me it was needed to examine my requests so that I could be paid, suddenly I try to enter my account and it is locked, saying that it is under review. I sent them an email and they told me that it is the management's decision to lock the account and regarding withdrawals, they will decide whether I will be paid. I do not have a duplicate account nor did I do anything against the regulations. Apparently they are looking for players who lose, while if you win any serious amount they throw you out.
Automatic translation:
Public
Complaint Specialist
Public
4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazardbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Do I understand correctly that you deposited a second time and received a bonus only after you requested your first withdrawal?
- Was the bonus you received part of a welcome deposit package?
- Could you please share your communication with support informing you that the payout is subject to the decision of the management to support your complaint? Send the information to my email at [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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