Hej,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade en negativ upplevelse med Dazardbet Casino.
L?t mig f? st?lla n?gra fr?gor s? att jag kan f?rst? situationen b?ttre.
- Kan du v?nligen ange hur l?nge du var spelare p? casinot och n?r exakt ditt konto blockerades?
- Hur fick du veta att ditt konto var blockerat?
- F?rst?r jag r?tt att du satte in en andra g?ng och fick en bonus f?rst efter att du beg?rt ditt f?rsta uttag?
- Var bonusen du fick en del av ett v?lkomstpaket f?r ins?ttningar?
- Kan du v?nligen dela din kommunikation med supporten d?r du informerar dig om att utbetalningen ?r beroende av ledningens beslut att st?dja ditt klagom?l? Skicka informationen till min e-postadress p? [email protected]
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Tomas
Viktigt meddelande: www.kpvfaw.com kommer aldrig att be dig att g?ra betalningar eller ge ?tkomst till dina konton f?r att slutf?ra KYC ?t dig. Om n?gon p?st?r sig vara fr?n www.kpvfaw.com och beg?r s?dan information, dela inte n?got med dem.
All kommunikation fr?n oss kommer att ske via denna officiella klagom?lstr?d eller de officiella e-postadresser som angetts i ditt ?rende. Kontrollera alltid dom?nen f?r alla e-postmeddelanden du f?r och verifiera att de verkligen kommer fr?n oss. Du kan bekr?fta detta genom att klicka p? din klagom?lsl?sares profil.
Om du m?rker n?got misst?nkt, tveka inte att kontakta oss direkt.
Tack f?r ert t?lamod, och var f?rsiktiga.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazardbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Do I understand correctly that you deposited a second time and received a bonus only after you requested your first withdrawal?
- Was the bonus you received part of a welcome deposit package?
- Could you please share your communication with support informing you that the payout is subject to the decision of the management to support your complaint? Send the information to my email at [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Redigerad av en administrat?r p? Casino Guru
Automatiskt ?versatt: