The player from the United Kingdom had been waiting for a withdrawal of ￡170 since December 29, 2024, and had experienced disconnection from chats with the casino, which caused frustration over the excessive delay. Despite her attempts to resolve the issue, including confirming her KYC verification and stating that she did not use any active bonuses, she did not receive any satisfactory response from the casino. The Complaints Team had extended the inquiry period but ultimately had to reject the complaint due to the player's lack of response to follow-up questions.
Doctor Spins Casino - Player's withdrawal has been delayed.
Amount: ￡170
Doctor Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.9
Doctor Spins Casino has a Safety Index of 2.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
I've been trying to get my withdrawal of ￡170 from 29th December 2024 never ever waited this length of time before with any other casino an get cut out of chats straight away
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Complaint Resolution Center Team Lead
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5 months ago
Dear Ted143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Complaint Resolution Center Team Lead
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5 months ago
Dear Ted143,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Hi 22 days today still no withdrawal everytime I message them I get fobbed of an cut out of chat by them I've emailed customer support nothing was told front he beginning 7 to 21 working days now 22 working days
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5 months ago
I didn't have any active bonuses it was my first time playing and yes I was kyc passed
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Complaint Resolution Center Team Lead
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5 months ago
Thank you for your reply, Ted143. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
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5 months ago
Hi I got so fed up with no response from them and requested they put it back into my account an it was straight away but waited nearly a month and they wouldn't put it into my bank account but straight into my spins account
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Complaint Resolution Center Team Lead
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4 months ago
Have you requested a new withdrawal? Could you please clarify how much money you currently have in your casino account?
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Complaint Resolution Center Team Lead
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4 months ago
Dear Ted143,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
