I've been trying to get my withdrawal of ￡170 from 29th December 2024 never ever waited this length of time before with any other casino an get cut out of chats straight away

Dear Ted143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Ted143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi 22 days today still no withdrawal everytime I message them I get fobbed of an cut out of chat by them I've emailed customer support nothing was told front he beginning 7 to 21 working days now 22 working days

I didn't have any active bonuses it was my first time playing and yes I was kyc passed

Thank you for your reply, Ted143. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hi I got so fed up with no response from them and requested they put it back into my account an it was straight away but waited nearly a month and they wouldn't put it into my bank account but straight into my spins account

Have you requested a new withdrawal? Could you please clarify how much money you currently have in your casino account?

Dear Ted143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.