I have been trying to withdraw my money for over 3 weeks every time I send the withdrawal form though after their 5 days processing it ,it goes back in the casino account and I have to ask them why it hasn't gone through the first time had to send copy of my drivers license a bill and a picture of my credit card I put it through again same thing happened and the told me had to send a bank statement now the 3rd time it's come back they want me to send a voucher form for my credit card with copy of my credit card again and card details which they already have 

Hello, Garry.

Thank you very much for submitting your complaint through our website and bringing this issue to our attention. We are sorry to her hear they let you wait. Did the casino specify why they requested the same documents? 

In some cases, the casino launches a deep verification process, which could take some time (this procedure is needed by law to prevent money laundering and frauds). So far, we have good experience with this casino. We recommend you provide the casino with the correct information and to do it as soon as possible because if you send them these documents with a big delay, they may get suspicious and ask for new documents.

Best regards, Jozef

Hello Gary,

Thank you for notifying us. Apologies for the inconvenience. I am the casino manager at Extra Vegas casino. Could you please send me your email ID and username, so that I can get this checked with the concerned department. 

Best regards,
Anup Shobinth



 

Dear Garry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.



 

Dear ExtraVegas,

thank you for your response. We appreciate your active approach.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.