I want to file a complaint and a report, if possible, against this casino because I have a serious gambling problem and I am registered as prohibited in RGIA. This casino not only let me register but also gamble, causing serious financial and health problems. I can't control myself when I gamble. And this casino, from what it says here, is restricted to players from Spain, which is not true. Because I have an account here, and look, I've ruined myself, and it's making me relapse and feel worse than I already was. Therefore, I ask and demand that you return all the money I have deposited here.

Dear Zuny15,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please understand that Fast Slots casino does not operate with a license issued by Spain, therefore, they do not have access to the national register. In other words, because Fast Slots casino operates without a necessary license, it is not possible for them to comply with Spain-specific responsible gambling measures, such as the national registry. Unfortunately, for this reason, we are unable to help you claim reimbursement for your losses unless you informed the casino about your gambling problem before depositing.

• Could you please advise if you have ever informed the casino about your gambling problem?
• Also, do you currently have access to your casino account?

Thank you for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

No, I haven't reported my problem with the game, but they're supposed to not accept players from Spain, like others who, despite not having licenses, clearly state that postal union is not accepted and don't allow registration, things that Fast Slots does despite supposedly saying no.

And if I currently still have access to the account

Thank you for your reply, Zuny15. I would like to clarify our point of view regarding this issue. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

At this point, I can only recommend that you request a self-exclusion if you feel like gambling has become challenging for you. When applying for self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable, as casino support receives many requests per day; hence, if it’s visibly marked, you stand a better chance of having your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please inform me when you send an email to the casino ([email protected]). Ideally, include me in the email copy ([email protected]).

Dear Zuny15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I've already filed a complaint regarding this issue with the casino and haven't received a response. They simply blocked me and deleted my account. However, I wrote to the RGIA gaming department, and they told me to file a formal complaint. I just want my rights and a refund.

I understand that this situation is incredibly frustrating, but as I already explained, we don't think you are entitled to a refund under these circumstances. Since your account has been closed, I am afraid we cannot provide further assistance.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.