The player from the United Kingdom had been waiting over three weeks for her three withdrawals to be processed, but they were recently cancelled and blocked without any communication. Her attempts to gain clarity through live chat and email yielded only robotic responses. The Complaints Team had extended the time for her to respond, but she did not provide the requested information. As a result, the complaint was rejected due to lack of response.
FatPirate Casino - Player’s withdrawals have been blocked.
Amount: ￡30,000
FatPirate Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
FatPirate Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 days ago
Public
Public
2 weeks ago
I have been waiting for over 3 weeks for my 3 withdrawals to be processed, today they were cancelled and withdrawals were blocked.
no communication as to why, contacting live chat and via email doesn’t help at all, they just give a robotic response. I’m at the end of my tether with 3 weeks of hell with this casino!
Public
Complaint Specialist
Public
2 weeks ago
Dear Avalon2024,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you more effectively, could you please provide answers to the following questions:
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
- Have you made any successful withdrawals from this casino before?
- What types of games did you play?
- What reasons were provided, if any, for the cancellation of your withdrawals?
- Have you received any official communications from the casino regarding this matter?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Public
Complaint Specialist
Public
1 week ago
Dear Avalon2024,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
