I have won 3500009 INR on casino. But they simply closed the account and returned one of my last deposit worth 30000 INR.

Dear Venkatesh,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. From the casino's reply I understood that you have been accused of breaching the following rule:

"14. Termination/Suspension of Account

10CRIC hereby reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account.

Without limiting the above mentioned, we hereby reserve the right, at our sole discretion, to cancel or suspend your account (notwithstanding any other provision contained in these Terms & Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:

1. If you have more than one active account at 10CRIC"

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela, thanks for the response. I have only 1 account with 10cric. And I have not taken any bonus. All the winnings were from my deposits. And I have verified my account with 10cric. I played with 10cric for more than 2 years. I have lost many times. They never cared when I lost. But they closed when I won.

Thank you very much, Venkatesh, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Venkatesh,

I will assist you with the complaint from now on. I would like to ask casino representatives of 10Cric Casino to join the discussion and help us resolve the issue.

10Cric Casino, could you explain why you consider Venkatesh's account a duplicate? Please send us proof of your claims to my email address at [email protected]

We would like to ask 10Cric Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Venkatesh,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I am very sorry I couldn't help more, and I sincerely hope you won’t come across a problem like this again.