SCAM. THIS CASINO IS A SCAM. I WON 433 REAIS AND THEY DON'T SOLVE MY PROBLEM AND THEY DON'T PAY. POOR SERVICE, SLOW. AN INCOMPETENT AND HIGHLY DISORGANIZED COMPANY. IT LEADS TO A LOGIN ERROR TO CREATE A NEW ACCOUNT AND THUS NOT PAY DUE TO DUPLICITY.

GOLPE. ESSE CASINO é UM GOLPE. GANHEI 433 REAIS E ELES NAO RESOLVEM MEU PROBLEMA E N?O PAGAM. ATENDIMENTO PESSIMO, MOROSO. UMA EMPRESA INCOMPETENTE E AMPLAMENTE DESORGANIZADA. INDUZ AO ERRO NO LOGIN PARA CRIAR NOVA CONTA E ASSIM NAO PAGAR DEVIDO A DUPLICIDADE.

Dear Ferdavis7,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that you have 2 accounts in the casino? I will be waiting for your reply patiently.

Best regards,

Nick

I'll explain for the 27th time. I opened an account at 1 win at the beginning of 2024 using an email address . This email is personal and from then on I used the email for all casino registrations. I deposited and had a bonus of 200 in that account . MONTHS HAVE PASSED WHICH I CANNOT NEED, I accessed the 1 win website and thought I was logging in BUT IT WAS REGISTRATION and I didn't realize it. I entered , the password and found it strange to ask for a phone number together with an email to log in. A NEW ACCOUNT WAS CREATED without me realizing it. And to top it off, I typed in the wrong cpf number, it was 178, I typed in 179. 25 days ago, I was on telegram and saw an ad for a 1 Win offer, THEN I REMEMBERED THE CASINO BUT AT THAT TIME I DIDN'T REMEMBER THE LOGIN AND YES THE LOGIN . I logged in, THEN I THINK: my bonus is gone, I had a 200 bonus... it came to mind that it had expired. So I deposited 25 REAIS, if I'm not mistaken, played and WON 433 REAIS. Since then I have tried several times to solve the problem of verifying this account , then after several attempts, I received an email from securyt saying that my account has been completely deleted. THEN I received a call from DANIELA saying that my problem would be solved and that I would be able to solve the problem and withdraw. She asked me to send an email to support asking for my CPF to be corrected. I sent several emails with prints proving what I said, asking for the CPF to be corrected so that I could check the account and withdraw the 433 reais. I RECEIVED AN IRONIC EMAIL saying that unfortunately, although my account had been deleted, they couldn't change my CPF and verify this account because the CPF had already been verified. As a result, I DEPOSITED, I WON 433 REAIS AND I CAN'T CASH IT OUT BECAUSE 1 WIN DIDN'T SOLVE MY PROBLEM. THIS REGISTRATION THAT APPEARS ON THE 1 WIN SCREEN IS VERY SIMILAR TO THE LOGIN. therefore i can say that this is done on purpose to generate two accounts and thus not pay. I have already sent a warning to my list of 2,654 bettors not to deposit ba 1 Win. And I will continue to spread the word that the casino is a FRAUD. UNLESS MY PROBLEM IS SOLVED.

Vou explicar pela 27a vez. Abri uma conta na 1 win no come?o de 2024 usando um email [email protected]. Esse email é pessoal e daí pra frente passei a usar o email [email protected] em todos os registros de casino. Depositei e tinha um bonus de 200 nessa conta [email protected]. PASSARAM MESES DOS QUAIS NAO CONSIGO PRECISAR, acessei o site da 1 win e pensei que estava fazendo login MAS ERA REGISTRO e n?o percebi. Inseri [email protected], a senha e achei estranho pedir telefone junto com email para fazer login. CRIOU-SE UMA CONTA NOVA sem eu perceber. E pra completar digitei um número do cpf errado era 178 eu digitei 179. Há 25 dias atrás, eu esrava no telegram e vi um anúncio de uma oferta da 1 Win, Aí LEMBREI DO CASINO MAS A ESSA ALTURA N?O LEMBREI DO LOGIN [email protected] E SIM DO LOGIN [email protected]. Fiz o login, AINDA PENSEI: uai meu bonus sumiu, eu tinha 200 de bonus... veio a mente que tivesse expirado. Ent?o depositei 25 REAIS, se nao me engano, joguei e GANHEI 433 REAIS. Desde ent?o tentei pir diversar vezes solucionar o problema de verifica??o dessa conta [email protected], ent?o após várias tentativas, recebi um email do securyt dizendo que minha conta [email protected] foi completamente excluída. E A PARTIR DAí recebi uma liga??o da DANIELA dizendo que meu problema seria solucionado e que eu conseguiria resolver o problema e sacar. Ela pediu pra eu mandar email para suporte solicitando a corre??o do meu CPF. Mandei vários emails com prints provando o que disse solicitando a corre??o do CPF para eu verificar a conta e sacar os 433 reais. RECEBI UM EMAIL IR?NICO dizendo que infelizmente, apesar da minha conta [email protected] ter sido excluída, eles n?o podiam alterar meu cpf e verificar essa conta porque o CPF ja havia sido verificado. Resultado DEPOSITEI, GANHEI 433 REAIS E N?O POSSO SACAR PORQUE A 1 WIN N?O RESOLVEU MEU PROBLEMA. ESSE REFISTRO QUE APARECE NA TELA DA 1 WIN é MUITO SEMELHANTE AO LOGIN. POR ISSO POSSO AFIRMAR QUE ISSO é FEITO PROPOSITADAMENTE para gerar duas contas e assim N?O PAGAR. Já enviei um aviso para a minha kista de 2.654 apostadores para n?o depositar ba 1 Win. E vou continuar divulgando que o casino é uma FRAUDE. A MENOS QUE MEU PROBLEMA SEJA SOLUCIONADO.

Dear Ferdavis7,

Could you please confirm which email address you used when registering the second account?

You previously stated that you only use one email address for registration, yet it appears that a different one was entered. We’d appreciate your clarification on this matter.

Looking forward to your response.

Kind regards,

Nick

the second account was created with the email , as I explained above,

as I adopted the email to use in bookmakers, when I accessed 1win months after opening the first account with ,

I thought I was LOGGING IN and without realizing it I registered again using .

another 3 months passed after that REGISTRATION thinking it was a login,

I logged in more than 30 days ago using , deposited, played and won 433 reais.

my account has been deleted

and the account where i deposited and won, i can't verify to withdraw

and I have spoken to 1win by email more than 27 times and my problem has NOT BEEN SOLVED

THIS IS UNFAIR AND THAT IS WHY I SAY THAT 1WIN IS A FRAUD.

a segunda conta foi criada com o email [email protected], como expliquei tudo anteriormente,

como adotei o email [email protected] para usar em casas de apostas, ao acessar a 1win meses depois de abrir a primeira conta com [email protected],

pensei quw estava fazendo LOGIN e sem perceber fiz um novo registro usando [email protected]

passaram mais uns 3 meses depois desse REGISTRO pensando que era login,

acessei há mais de 30 dias atrás usando [email protected], depositei, joguei e ganhei 433 reais.

estou com minha conta [email protected] excluida

e a conta [email protected] onde depositei e ganhei, nao consigo verificar para sacar

e falei com a 1win por email mais de 27 vezes e meu problema N?O é RESOLVIDO

ISSO é INJUSTO E POR ISSO AFIRMO QUE A 1WIN é UMA FRAUDE.

Dear Ferdavis7,

Would it be possible to forward the communication between you and the casino related to this case to [email protected] for further review. Please forward only the most important ones.

Looking forward to hearing from you.

Regards,

Nick

Hello,

I'm sending it now!

Thank you very much for your attention.

Ola,

Encaminho agora!

Muito agradecida pela sua aten??o.

Dear Ferdavis7,

Thank you for the information you provided.

Based on the emails submitted, it appears that two separate accounts were created using different email addresses. Please note that registering multiple accounts is strictly prohibited under the casino’s terms and conditions.

As such, the casino is within its rights to block all associated accounts and confiscate any related winnings.

If there is anything else we can assist you with, please don’t hesitate to let us know.

Best regards,

Nick

1Win, a fraudulent casino. They reserve the right for the customer not to be able to open two accounts, but THEY FREELY RECEIVE THE DEPOSIT IN THE SECOND ACCOUNT. By unintentionally creating a second account, without bad faith and out of pure forgetfulness, 1win. should at the very least alert the customer as many reputable casinos do, i.e. as my first account was deleted and the second account cannot be verified to withdraw the 433 reais I won, for 1win it is much more profitable to lose me as a customer than to use common sense and good nature to resolve the issue. Pure fraud. You've lost me as a customer as well as many recommendations. I'm continuing with my smear campaign against 1win. If they reserve that right, I also reserve the right to tell the world that my experience was too negative and I was ripped off. Thanks to the Casino Guru Team for their efforts.

1Win, um casino fraudulento. Se reservam o direito do cliente n?o poder abrir duas contas mas RECEBEM TRANQUILAMENTE O DEPóSITO NA SEGUNDA CONTA. Ao criar sem querer uma segunda conta, sem má fé e por puro esquecimento, a 1win. no mínimo devia alertar o cliente assim como muitos casinos idoneos, ou seja, como a minha primeira conta foi excluída e a segunda conta n?o pode ser verificada para sacar os 433 reais que ganhei, para a 1 win é muito mais lucrativo perder-me como cliente do que usar o bom senso e a boa índole para resolver a quest?o. Fraude pura. Perdeu-me como cliente bem como muitas recomenda??es. Sigo com minha campanha de difama??o da 1win. Se eles se reservam esse direito, eu também me reservo o direito de falar ao mundo que a minha experiência foi demasiadamente negativa e fui roubada. Agradecida a Equipe do Casino Guru pelo empenho.

Dear Ferdavis7,

Thank you for your message.

Please note that there is currently no system in place that can prevent a player from creating a new account. It is the responsibility of each player to review and adhere to the casino’s terms and conditions, which are agreed to upon registration.

Additionally, the login and registration processes are clearly distinct in both design and function, making it unlikely for one to be confused with the other.

As multiple accounts have been created, the casino is within its rights to take appropriate action, including account closure and the confiscation of associated winnings. Unfortunately, under these circumstances, we are unable to intervene.

We kindly advise you to always verify whether you already have an existing account before registering with a casino in the future.

Given the above, we will now proceed to close the complaint.

Best regards,

Nick