Hello, my name is Tamara and on Sunday, September 3rd, I registered as a user and started playing. I initially had good results. However, when it comes to withdrawing, my requests are constantly being rejected. I've contacted support and each time I'm given different instructions, which I follow, but there's no change. What I find particularly frustrating is that I can deposit money without any issues from the same card I'm trying to withdraw to. But when it comes to withdrawing, I enter the same card information and it's rejected. I even called the bank, thinking that they could be the reason for the rejection, but they informed me that they haven't even received the funds. I've sent emails with screenshots of the CONSTANT REJECTIONS and there's been no response. I WANT MY MONEY NOW!

I only have two bank accounts and I'm not about to resort to using bitcoins because it's unfair that so many problems are being created. I also don't trust the platform, since I've encountered so many problems when trying to claim the money I've won.

My user ID is: 47014504

Hola , mi nombre es Tamara y el domingo 3 de septiembre me hice usuario , comencé a jugar y obtuve buenos resultados. Pero al momento de retirar, constantemente me rechaza los retiros , al comunicarme con soporte , cada uno me da instrucciones distintas las cuales sigo y no hay cambio. Lo que me parece muy mal es que uno puede depositar sin mayor problema el dinero para jugar de la misma tarjeta , pero al momento de retirar ingreso los mismos datos de mi tarjeta y la rechaza. Llame al banco pensado que podría ser el motivo del rechazo y me informa que ni siquiera les llega el abono. He mandado mails con las capturas de los CONSTANTES RECHAZOS y no hay respuesta. QUIERO MI DINERO AHORA !

solo tengo dos cuentas bancarias y no pienso recurrir a bitcoins porque no es justo que pongan tanto problema, y tampoco me parece una página confiable al tener tantos problemas,para reclamar el dinero ganado

mi Id de usuario : 47014504

Hello Tamara2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, my account is already verified and I did not use any bonus, only the money that I loaded from the bank card I have, the same one that is rejected. And as I mentioned, I became a user on September 3 and to date it continues to reject the withdrawal request, all the profits I generated were with the money I loaded with my card. My account is verified and my last instance with support WAS TODAY AND THERE IS NO SOLUTION they always ask me for the same information and they do not provide any other solution than to wait, again my ritero is still REJECTED, they only ask me to wait or restart the page, which I have already done without any success. And how I comment is not my first request. I WANT MY MONEY NOW SCAMMERS! My ID: 47014504

Hola, mi cuenta ya está verificada y no utilice ningún bono , solo el dinero que yo cargue desde la tarjeta bancaria que tengo , la misma que rechaza. Y como comenté me hice usuaria el día 3 de septiembre y hasta la fecha sigue rechazando la solicitud de retiro , todas las ganancias que generé,fue con el dinero que cargue con mi tarjeta. Mi cuenta está verificada y mi última instancia con soporte FUE HOY Y NO HAY SOLUCIóN siempre me piden los mismos datos y no proporcionan ninguna otra solución que esperar , nuevamente mi ritero sigue siendo RECHAZADO , solo me piden esperar o reiniciar la página , que ya he realizado sin éxito alguno. Y cómo comente no es mi primera solicitud . QUIERO MI DINERO AHORA ESTAFADORES! Mi ID : 47014504

I need to withdraw the money I invested because I'm tired of waiting, there is too much hassle in support and there is a long wait to withdraw, since to activate or create the account it only requires three steps and to deduct the money from the card it is immediate, I WANT MY MONEY SCAMMERS

Necesito sacar el dinero que invertí porque ya me cansé de seguir esperando , son demasiado engorros en soporte y es mucha la espera para retirar siendo que para activar o crear la cuenta solo pide tres pasos y para descontar el dinero de la tarjeta es inmediata, QUIERO MI DINERO ESTAFADORES

Hello Tamara2022,

Could you please advise since when exactly is your account verified? Did you try to use a different payment method or did the casino offer you any alternate way to withdraw?

Dear Tamara2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, my account is verified and I don't understand why you are asking questions after 2 weeks, I think it is enough time for you to have been able to investigate. And all payment methods were accepted and NO I HAVE NO SOLUTIONS. I demand my money. Please I need a solution or there will be a lawsuit. No shame

Hola mi cuenta está verificada y no entiendo porque estás preguntas después de 2 semanas, creo que es plazo suficiente,para que ustedes hayan podido investigar. Y todos los métodos de pago fueron aceptados y NO NO TENGO SOLUCIONES . Exijo mi dinero . Por favor necesito solución o habrá demanda. Sin vergüenzas

Hello Tamara2022 and thank you for all the information provided so far. I will now forward your complaint to my colleague Stefan ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Tamara2022,

I am so sorry to hear you are unable to request a withdrawal. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino,

Could you please state why the player is unable to withdraw the funds?

Thank you in advance for providing the information.

Kind regards,

Stefan

Good afternoon

The withdrawal was rejected and the funds were automatically returned to the game account.

There are no withdrawal restrictions for your account from 1win. Withdrawal cancellation occurs on the part of the payment system that processes Internet transactions. If the withdrawal is rejected, we recommend using another payment system or trying again until the funds are successfully transferred.

You can also attempt a withdrawal to other details (bank card or e-wallet) that belong to you as a user.

Best regards, 1win team.

Добрый день!

Вывод был отклонён и денежные средства автоматически вернулись на игровой счёт.  

Со стороны 1win ограничений на вывод для Вашего аккаунта нет. Отмена вывода происходит со стороны платежной системы, которая обрабатывает интернет-транзакции. Если вывод отклоняется, то рекомендуем воспользоваться другой платежной системой или повторять попытку до успешного перевода средств. 

Вы также можете совершить попытку вывода на другие реквизиты (карту банка или электронный кошелёк), которые принадлежат Вам как пользователю. 

С уважением, команда 1win.

Dear Tamara2022,

Could you try to withdraw your funds using another payment method and let me know once you do that?

Your patience is much appreciated and thank you very much in advance for providing the information.

Kind regards,

Stefan

Dear Tamara2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.