I been awaiting a withdrawal. The time elapsed . They keep throbbing me off. They said 21 working days max. I checked my bank account to who my deposits went to and it was distributed to a few different country’s .

Hello Chantal,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.

Since when exactly is your account fully verified? Did you use any bonus to accumulate your current winnings?

When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you Chantal for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Chantal,

I looked at your complaint and will do my best to help you. I would like to invite 24CasinoBet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It doesn’t seem that this casino . Want s to communicate none what so ever .

Giving a casino 7 + 7 days for an answer is a standard procedure, but in this case, I also do not believe they will answer. Unfortunately, the casino operates without a license. There is no regulator body to help you further. Please be careful next time and do not create an account in casinos which are poorly rated on our website. (the casino has five warnings)

Yeah they are a joke . I noticed on my bank statement all the deposits I made where paid to china , Africa and in different names.

There is a way to get your deposits back. After the timer expires, I will help you with that. 

Great thank you very much. I did also ask the casino . They told me I would have to wait 90 working days for my deposit .

Well, you can ask your bank to do a chargeback. It is a process when the bank returns back the money you already deposited. This is, however, possible only the next 90 days after the transaction. (so maybe that's the reason why the casino is asking you to wait 90 days - after 90 days, it will be impossible to get your money back)

So please contact this company: https://mychargeback.com/. Explain to them the whole situation, and because the casino operates without a license, I believe that they will help you. But please remember that chargebacks are strictly prohibited in every casino, so you should do it only when there is no other option. In every licensed casino, by making a chargeback, you are risking that in the future, the casino can confiscate your winnings.

Great , I did try with my bank but they wasn’t very helpful. Hi Matej, I also didn’t use crypto I use direct deposit from my account .

I also used my bank card to make direct deposit . I didn’t use crypto

They are working with classic credit cards too.

Thank you for this information.

Hi matej , my withdrawal has changed via status and I also have a transcript I would like to send to you .

Dear Chantal,

You can wait 14 days and see if you receive the winnings, but definitely do not wait for 90 days.

It is up to you, but waiting a bit is reasonable. Chargeback is the last resort option.

Ok matej . I will wait and see what happens . But when spoke to chat they said it has hit the relevant team and shouldn’t take long . I also see people saying the same thing has me and time elapsed by 90 days

That's why I am suggesting waiting only 14 days.

Ok definitely. I will wait only 14 days . Thanking you ever so much for the advice.

Yes I have replied !

Just spoken to them again they say that . It is now complete just have to wait for the money to hit my account. Will update you when this is apparently done .

hi Matej, please I can confirm that I’ve successfully been paid out . Thank you for all your time and help. Very great full . Best wishes to all customers

Amazing news Chantal,

I wish you good luck, and I am closing the complaint as resolved.

Thank you for using our complaint resolution center.