4rabet site trying to scam me. I am a new user and my first withdrawal (amount 10500) was received within 24 hours. But I deposited money again and won money after playing the game.. Now these people asked me for verification and I mailed all the documents on the same day (4th April) which were asked from me.

I am not getting any response after sending all the documents Neither reply to any mail nor got any reply on live chat... Today it's been six days but no response has come from their side, thats why i am writing my review here after being frustrated by their support team. i hope i get full help from here ??

Dear Balaji,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have also sent all the documents for complete verification, But it has been so many days and no reply is being received as to why there is so much delay in verification and no reply is being given to my mail. I messaged the live chat support on the site as well but didn't get a reply from that either.

Thank you very much, Balaji, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Balaji!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I would like to give the casino some more time, as I have received the response from their representative, stating that the complaint will be looked at.

Balaji, was there any progress with your verification or/and withdrawal?

Balaji, if you will not respond here or to our e-mail in a week, we will be forced to reject this complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.