Hello good, I got into your page for bonuses without deposit to play, and arrived on page 7 casino reels to that money that I indicated, I play the bonus I get to almost 3000 euros and from one minute to the next it tells me that I have 80 euros, if I spend 3000 euros nothing happens, I screw myself up and now that they give a bonus without deposit I get to 3000 euros and it disappears, I feel scammed and I want a solution I do not see this right

Hola buenas, me metí en vuestra página para bonos sin depósito para jugar, e llegado en la página 7 reels casino a ese dinero que os e indicado, yo juego al bono llego a casi 3000 euros y de un minuto al siguiente me pone que tengo 80 euros, si yo gasto 3000 euros no pasa nada yo me jodo y ahora que ellos dan un bono sin depósito llego a 3000 euros y desaparece, me siento estafado y quiero una solución no veo justo esto

Dear Stiven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.7reels.com/en-FI/bonus-rules:

"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to C$100."

"Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding C$100 will be forfeited. The said amount, C$100, will be available for withdrawal."

I would like to emphasize, that according to our Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Stiven,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

But let's see, then you give a free welcome bonus but you do not win, the player wins you do not give the money, that is misleading publicity and is included in the law, if I had lost the 3,000 thousand euros, then I send you An email and told you to give me back the money that I was playing as a test or that I wanted to spend 100 nothing more, because I will put this in the hands of lawyers for misleading advertising, you give something away, I win it but you are never going to lose Well, a judge says if I or you are right

Pero vamos a ver, entonces ustedes dais un bono gratis de bienvenida pero no os da la ganáis el jugador gana no dais el dinero, eso es publicodad enga?osa y está recogido en la ley, si yo hubiera perdido los 3000 mil euros, entonces os envío un correo y os dijo que me devolváis el dinero que yo estaba jugando de prueba o que soy quería gastar 100 nada más, pues esto lo pondré en manos de abogados por publicidad enga?osa, ustedes regaláis una cosa yo la gano pero ustedes nunca vais a perder, pues que un juez dija si yo o ustedes lleva la razón

But let's see, then you give a free welcome bonus but you do not win, the player wins you do not give the money, that is misleading publicity and is included in the law, if I had lost the 3,000 thousand euros, then I send you An email and told you to give me back the money that I was playing as a test or that I wanted to spend 100 nothing more, because I will put this in the hands of lawyers for misleading advertising, you give something away, I win it but you are never going to lose Well, a judge says if I or you are right

Pero vamos a ver, entonces ustedes dais un bono gratis de bienvenida pero no os da la ganáis el jugador gana no dais el dinero, eso es publicodad enga?osa y está recogido en la ley, si yo hubiera perdido los 3000 mil euros, entonces os envío un correo y os dijo que me devolváis el dinero que yo estaba jugando de prueba o que soy quería gastar 100 nada más, pues esto lo pondré en manos de abogados por publicidad enga?osa, ustedes regaláis una cosa yo la gano pero ustedes nunca vais a perder, pues que un juez dija si yo o ustedes lleva la razón

Could you please advise if you have received €100?

What I inform you, is that you gave me a free bonus without deposit and I have reached 3000 euros and what I want is for you to pay it to me

Lo que te informo, esque ustedes me disteis un bono gratis sin depósito y yo e llegado a 3000 euros y lo que quiero es que me lo paguéis

I have explained you earlier that maximum cash out from your redeemed No Deposit bonus is €100. Could you please advise if you have received it? 

I have not received anything, let's see I play for real money with the bonus that you offer without deposit, but whatever I win you want it to be 100, of thousands of players who will play with the secure deposit bonus that the vast majority lose and the few that have won you want to win only 100, it is a misleading advertising, included in the law as a scam

No e recibido nada, vamos a ver yo juego a dinero real con el bono que ustedes ofrecéis sin depósito, pero gane lo que gane a ustedes os da la gana de que sea 100, de miles de jugadores que jugarán con el bono de deposito seguro que la gran mayoría pierde y los pocos que han ganado a ustedes le dais la gana de que solo se gane 100, es una publicidad enga?osa, recogido en la ley como estafa

I will try again to explain once again that the maximum cash out is clearly stated in terms and conditions listed next to No Deposit promotional offer. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint.

The crime of misleading advertising is regulated in article 282 of the Penal Code, which establishes that manufacturers or merchants who, in their offers or advertising, will be punished with a prison sentence of 6 months to 1 year or a fine of 12 to 24 months. products or services, make false allegations or manifest uncertain characteristics about them, so that they may cause serious and manifest damage to consumers, without prejudice to the penalty that corresponds to apply for the commission of other crimes.

If you give away a free bonus without deposit and I win, you are making misleading advertising collected in article 282 of the penal code, you decide I will go for it, thousands of players are sure to take advantage of the welcome bonus without deposit, thousands of players lose and Some win and you don't want to pay because I'm sorry I'll go as far as I have to go, a judge will say who is right

El delito de publicidad enga?osa está regulado en el artículo 282 del Código Penal, el cual establece que serán castigados con la pena de prisión de 6 meses a 1 a?o o multa de 12 a 24 meses los fabricantes o comerciantes que, en sus ofertas o publicidad de productos o servicios, hagan alegaciones falsas o manifiesten características inciertas sobre los mismos, de modo que puedan causar un perjuicio grave y manifiesto a los consumidores, sin perjuicio de la pena que corresponda aplicar por la comisión de otros delitos.

si ustedes regaláis un bono gratis sin depósito y yo gano ustedes estáis haciendo una publicidad enga?osa recogido en el artículo 282 del código penal, ustedes decidís yo voy a por todas, miles de jugadores seguro aprovechan el bono bienvenida sin depósito, miles de jugadores pierden y algunos ganan y no queréis pagar pues lo siento yo voy a hasta donde tenga que llegar un juez dirá quien lleva la razón

Even after several attempts to explain that cash out is clearly stated in bonus terms and conditions, the player refuses to understand.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now.