I find it unbelievable that my credentials still cannot be verified. I have sent a variety of photos at least 6 times but I remain unverified. So, I wonder: are they mocking me? NO other casino behaves like this. The verifications from other casinos have been successful, but this disastrous casino clearly does not want to pay and is looking for excuses not to.

We should launch a class-action lawsuit in Chile for those of us facing the same issue.

Me parece insólito que mis credenciales aún no pueden ser verificadas. He enviado a lo menos 6 veces distintas fotos y no estoy verificado. Entonces, me pregunto: se están riendo de mi? NINGUN otro casino se comporta de esta manera. Las otras verificaciones de otros casinos han sido con éxito pero este nefasto casino, finalmente, no quiere pagar y busca la excusa para no hacerlo.

Deberíamos hacer una demanda colectiva, en Chile, para los que sufrimos el mismo problema.

Dear juanfcoagaldames,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon:

Along with saying hello, I tell you that today they solved the problem I had with the payment. That does not mean that the casino should be more serious in that sense since there are casinos where the payments are fast. Behavior of this type causes them to lose clients.

Beforehand thank you very much.

Atte.,

JFA.

Buenas tardes:

Junto con saludar, les comento que hoy solucionaron el problema que tenía con el pago. Eso no quiere decir que el casino debería ser mas serio en ese sentido ya que hay casinos donde los pagos son rápidos. Conductas de este tipo hace que pierdan clientes.

de antemano, muchas gracias.

Atte.,

JFA.

Dear juanfcoagaldames,

Thank you for your patience. Your account has been verified, and the withdrawal has been processed on the same day.

We understand your concerns, but please note that verification is a complex process. It is not automated, and it takes some time to review each document thoroughly.

Once again, we want to express our gratitude for your patience.

Thank you for choosing 7 Slots Casino!

Thank you, juanfcoagaldames, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear juanfcoagaldames,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.