Dear salvatorecigna851,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you Mrs. Petronela, yes my account is verified, I have always made deposits and withdrawals in the same way, even on 11/01/2022 I asked to withdraw 110 € and already the next day 12/01/2022 I received the money with instant bank transfer, for this it makes me strange, strange thing that through chat they write me that the gaming platform is safe and with a regular license but unfortunately I still haven't received the money today

Grazie signora Petronela,si il mio conto è verificato,ho effettuato depositi e prelievi sempre con la stessa modalità, addirittura giorno 11/01/2022 ho chiesto di prelevare 110€ e già l'indomani giorno 12/01/2022 ho ricevuto i soldi con bonifico istantaneo,per questo mi stranizza, cosa strana che tramite chat mi scrivono che la piattaforma di gioco è sicura e con regolare licenza ma purtroppo ancora oggi non ho ricevuto i soldi

Thank you very much, salvatorecigna851, for providing all the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello salvatorecigna851,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite Bet2U Casino to join this conversation and aid in the resolution of this complaint.

Bet2U, can you please provide an update on the status of the player's withdrawal?

Thanks for your availability, I think it is difficult for them to respond

Grazie della disponibilità, credo sia difficile che rispondano

Hi Adam I checked now, still the withdrawal request has to be processed from 18/01/2022 (09:27) still no response via email, only in live chat they told me that they have sent a reminder note

The email to communicate with bet2u is the following: [email protected]

Ciao Adam ho controllato adesso,ancora la richiesta di prelievo deve essere elaborata da giorno 18/01/2022 ore 09:27 ancora nessuna risposta tramite mail,soltanto in live chat mi hanno detto che hanno inviato una nota di sollecito

L'email per comunicare con bet2u è la seguente: [email protected]

This is what they reply to me now via live chat, I am attaching screenshots

Questo è quello che mi rispondono ora tramite live chat, allego screenshot

Finally they answered me I attach screenshots of the response I received by email

Finalmente mi hanno risposto allego screenshot della risposta che ho ricevuto tramite mail

Hello salvatorecigna851,

That is good news, we will keep the complaint open until you confirm you have received your payment.

Ok, they replied that the withdrawal is processed by their financial team, yes it is already good that they replied but as you can see they did not give me a date on which the withdrawal will be processed, I await, thanks for your availability Mr. Adam

Ok, hanno risposto che il prelievo viene elaborato dal loro team finanziario, sì già è buono che hanno risposto però come vede non mi hanno fornito una data in cui verrà elaborato il prelievo,attendo, grazie della sua disponibilità signor Adam

Hello salvatorecigna851,

Thank you for clarifying.

Dear Bet2U Casino,

Could you please respond and specify when the player should expect to receive their withdrawal?

I'll send him the email right away and I'll reply right away

Gli mando subito la mail e le rispondo subito

To this day, I would like to inform you that my withdrawal request has not yet been processed??????????????????

Ancora ad oggi vi aggiorno che la mia richiesta di prelievo non è stata ancora elaborata??????????????????

Last update via live chat they tell me that bet2u pays them, I don't believe so much now ??

Ultimo aggiornamento tramite live chat mi dicono che le vincite bet2u le paga,poco ci credo ormai ??

Mr. Adam I add the phone number of the bet2u scammers +441617681294

If you can get my money back I would appreciate it

Signor Adam le aggiungo il numero di telefono dei truffatori di bet2u +441617681294

Se riuscite a fare recuperare i miei soldi ve ne sarei grato

Hello salvatorecigna851,

Thank you for the additional information. There has so far been no response from the casino, when the timer expires I will attempt to contact them once.

If there is still no response after that, the complaint will be closed as 'unresolved' and have a negative effect on the casino's rating.

Hello salvatorecigna851,

You are stating that the casino has now blocked you from accessing your account, is that correct?

And

Si

And

Si

We would like to ask Bet2U Casino to reply to this complaint. Please explain the reason for the player's account being blocked.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear salvatorecigna851,

I tried to contact the casino repeatedly but with no success. I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority ([email protected]) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know if I can help you with this and how they reply. My e-mail address is [email protected].

I wish I could be of more help.

Best regards

Adam