My account has been permanently closed by the casino after I confirmed the KYC verifications. In January, I won 2500 euros at this Beteum casino. At that time, I didn't have to do the KYC process yet, but I was able to withdraw 500 euros every day. I got 2000 euros taken out and with the remaining 500 euros I played slots. I bought about 5 bonuses in total from Punk Toilet and won 4000 euros from one. After this win, I had 5000 euros at the casino. Right after this win, I got the KYC process and I fought with it for about 3 weeks when they didn't accept the address at first. Well, then all the documents were accepted, i.e. proof of address, account information for the last 3 months, identity and a picture of myself. The next day I went to withdraw 500 euros and there was a red mark on my account that "Additional verification" was missing. It didn't even say what verification it meant. I asked customer service what they meant by this and one of the employees said that additional information about the proof of address and the other said account information from 15.12-13.1, if I remember correctly. Otherwise, the live chat was pretty roundabout in my opinion and delayed this KYC process as long as possible. Well, then I got the account information from the current account and the savings account when they wanted. If I remember correctly, it took a total of 6 days to check. Then when they had checked, I received a notification in my email that your account has been permanently closed by the casino. A picture of this email is attached. The email said that my account has been closed under points 9.1 and 9.3. And in addition, point 9.3 is being investigated, because there are indications that I used a strategy, betting model, software, system error, or something similar. I also sent them an email application to get my account opened. There was no response to the email. I went to the casino in question through a streamer. The streamer himself was also amazed and investigated the matter and now at the beginning of this month it turned out that he could do nothing. The streamer said that he had only received a response from them that they were appealing against the rules and that their decision was final. He recommended contacting another party. I have also read about this casino in question and few people have anything good to say. Attached are pictures of why my account was closed and what the streamer was told. I can swear that I have not done anything fraudulent and have not broken any rules. And they have not given any justification or evidence for this. In my opinion, it would be good to investigate this matter thoroughly because in my opinion I have not done anything wrong and it would be nice to have peace of mind and an explanation if I have really broken any rules.

Minun tilini on suljettu pysyv?sti kasinon toimesta kun KYC vahvistukset vahvistin. Tammikuussa voitin 2500e t?ll? kyseisell? Beteum kasinolla. Silloin ei viel? tarvinnut KYC prosessia tehd? vaan sain joka p?iv? nostettua 500e. Sain 2000e otettua pihalle ja lopuilla 500e pelailin slotteja. Ostin punk toiletista noin 5 bonusta yhteens? ja yhdest? voitin 4000e. T?m?n voiton j?lkeen minulla oli 5000e kasinolla. Heti t?m?n voiton j?lkeen minulle tuli KYC prosessi ja sen kanssa taistelin noin 3 viikkoa kun eiv?t hyv?ksyneet ensiksi osoitetta. No sitten kaikki dokumentit hyv?ksyttiin eli osoitteentodistus, tilitiedot viimeisen 3 kuukauden ajalta, henkil?llisyys ja kuva itsest?ni. Seuraavana p?iv?n? menin nostamaan 500euroa niin tilill?ni oli punainen merkki ett? "Lis?vahvistus" puuttuu. Siin? ei edes kerrottu mit? vahvistusta se tarkoittaa. Kyselin asiakaspalvelusta mit? ne tarkoittaa t?ll? ja toinen palvelija sanoi ett? osoitteentodistuksesta lis?tietoja ja toinen sanoi tilitiedot muistaakseni 15.12-13.1 ajalta. Muutenkin live chatissa puhuttiin aika ymp?ripy?reit? mielest?ni ja viivyttiv?t t?t? KYC prosessia niin pitk??n kuin mahdollista. No sitten sain laitettua nuo tilitiedot k?ytt?tililt? ett? s??st?tililt? kun halusivat. Niiss? kesti muistaakseni yhteens? 6 p?iv?? tarkistaa. Sitten kun ne oli tarkistettu niin s?hk?postiini tuli ilmoitus ett? tilisi on pysyv?sti suljettu kasinon toimesta. Kuva t?st? s?hk?postista liitteen?. S?hk?postissa sanottiin ett? tilini on suljettu kohtien 9.1 ja 9.3. Ja lis?ksi kohta 9.3 tutkitaan, koska on viitteit? siit?, ett? olisin k?ytt?nyt strategiaa, panostus mallia, softwarea, systeemin virhett?, tai muuta vastaavaa. Itse tein my?s s?hk?postiin heille hakemuksen jotta saisin tilini auki. S?hk?postiin ei mit??n vastattu. Menin kyseiselle kasinolle striimaajan kautta. Itse striimaaja oli my?s ihmeiss??n ja selvitti asiaa ja nyt t?m?n kuun alussa selvisi ettei h?n voi tehd? mit??n. Striimaaja sanoi ett? heilt? oli vain saanut vastauksen ett? vetoavat s??nt?rikkomuksiin ja ett? heid?n p??t?s on lopullinen. H?n suositteli ottamaan yhteytt? toiseen tahoon. Olen my?s lukenut t?st? kyseisest? kasinosta ja harvalla mit??n hyv?? sanottavaa. Liitteen? on kuvat mink? takia minun tili suljettiin ja mit? striimaajalle vastattiin. Min? voin vannoa ett? mit??n huijausta en ole tehnyt ja mit??n s??nt?j? ole rikkonut. Eik? he ole mink??nlaista perusteluita tai todisteita t?st? antanut. Omasta mielest? olisi hyv? selvitt?? t?m? asia perinpohjin koska mit??n v??r?? en ole omasta mielest?ni tehnyt ja olisi mukava saada mielenrauha ja selvitys jos oikeasti olen jotain s??nt?? rikkonut.

Dear Janihoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beteum Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long you have been a player of the casino and when exactly was your account blocked?
• Did you achieve your current balance with the help of a bonus?
• The screenshot you submitted seems to imply there was an exchange of money between players. Could you please comment on these accusations?
• Have you submitted a bank statement during the verification process?

Are there any other players you know who play in the casino

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

I received my first email from Beteum on December 13th. I have been a Beteum user since last year and have deposited there at least a couple of times. My account was blocked on February 3rd, 2025 when I received the email. After that, I have not been able to discuss the matter with them in any way. I had no bonus when I played slots. I did not accept any offer, it was a raw deposit. Yes, the screenshot says that they are blaming that, but they also say that on March 9th, I cheated on slots somehow. The streamer asked them about it and they accused me of using some strategy or system error to play. And they also blamed money transfers between players. The bank statement clearly shows that no money has been sent to me during that deposit and I have not transferred any of the winnings to anyone. Everyone who has transferred money to me has been of legal age. I sell CS2 Skins myself and buy them, so I have a lot of transfers and other personal payments on my bank statement. The bank statement clearly shows that even if someone had transferred money to me, it hasn't gone to the casino and I haven't given any of the winnings to anyone. And when I've won money from casinos, I use it for whatever I want. I've lent money to people, I've been lent money, I've bought and sold CS2 skins, personal payments and whatnot. And every single one of them is an adult. I don't really understand how you can make such a decision based on a bank statement that someone has given me money and it hasn't even gone to the casino in question. And I sent them a bank statement as soon as they asked for it for three months and it was accepted. After that, they also wanted more information and I sent bank statements from the current account and savings account for about a month. And there are no other players who play at that casino in my family if that's what you mean by that question. And I also want to say that when I told about this matter on the streamer's discord, a couple of other people also had their accounts locked or had other difficulties. And the streamer in question has also removed the Beteum site from his affiliate list.

Kind regards, Jani ****

Terve Tomas

S?hk?postiin on tullut ensimm?ist? kertaa Beteumilta viesti? 13.12. Viime vuodesta l?htien olen ollut Beteumin k?ytt?j? ja ainakin pari kertaa olen sinne deponnut. Tilini estettiin 3.2.2025 kun sain s?hk?postin sillon. Sen j?lkeen en ole voinut keskustella heid?n kanssa asiasta mitenk??n. Minulla ei ollut bonusta p??ll? kun pelasin slotteja. En ottanut mit??n tarjousta vastaan vaan raakadepo oli kyseess?. Kyll? kuvakaappauksessa lukee ett? siit? syytt??v?t mutta my?s kuulemma 9.3 eli jotenkin olen huijannut sloteissa. Striimaaja kysyi heilt? asiasta ja syyttiv?t ett? k?yt?n jotain strategiaa tai j?rjestelm?nvirhett? pelaamiseen. Ja my?s syytt??v??t rahansiirtoon pelaajien kesken. Tiliotteesta n?kyy selv?sti ett? minulle ei ole l?hetetty rahaa tuon depon aikaan ja voitoista en ole siirt?nyt kenellekk??n mit??n. Kaikki jotka minulle on siirt?nyt rahaa ovat olleet t?ysi-ik?isi?. Myyn itse CS2 Skinej? ja ostan joten minulla on tiliotteessa paljon siirtoja ja muita henkil?kohtaisia maksuja. Tiliotteesta selv?sti n?kyy ett? vaikka jos joku olisi minulle siirt?nyt rahaa niin ne ei ole mennyt kasinolle ja voitoista en ole mit??n laittanut kenellekk??n. Ja kun olen voittanut kasinoilta rahaa niin k?yt?n ne mihin itse haluan. Min? olen lainannut ihmisille rahaa, minulle on lainattu, olen ostanut ja myynyt cs2 skinej?, henkil?kohtaisia maksuja ja mit? n?it? nyt on. Ja joka ikinen heist? ovat t?ysi-ik?isi?. En oikein ymm?rr? miten tollaisen p??t?ksen voi tehd? tiliotteen perusteella ett? joku on laittanut minulle rahaa ja ne ei edes ole mennyt kyseiselle kasinolle. Ja tiliotteen heille l?hetin heti kun sit? pyydettiin kolmen kuukauden ajalta ja se hyv?ksyttiin. Sen j?lkeen halusivat my?s lis?tietoja ja l?hetin suunnilleen kuukauden ajalta k?ytt?tililt? ja s??st?tililt? tiliotteet. Ja ei ole muita pelaajia jotka pelaavat kyseisell? kasinolla minun perheess?ni jos sit? tarkoitat tuolla kysymyksell?. Ja haluan my?s sen sanoa ett? kun kerroin t?st? asiasta striimaajan discordissa niin parilla muullakin ollut mennyt tili lukkoon tai ollut muita vaikeuksia. Ja kyseinen striimaaja on my?s ottanut Beteum sivuston pois affilistaltaan.

Yst?v?llisin terveisin Jani ****

Thanks for your reply.

If there is any supplementary communication between you and the casino regarding any accusations against you, please forward it to my email at [email protected]

I apologize for the inconvenience.

Well, there really isn't any other communication between me and the casino than the ones I've already sent. Of course, there are dozens of live chats where the transcripts are probably somewhere, but since I can't even log into my account, I can't look at them. In the live chat, I always asked for help and clarifications, but they talked about pretty strange things, for example, when I received an "additional confirmation" when I confirmed everything, one person said that I had to provide additional information about the address and the other about the account information. I also asked there that my account can't be locked during confirmation and they said that it can't. Have you had any contact with the casino?

Kind regards, Jani

No eip? mun ja kasinon v?lill? oikein ole mit??n muuta viestint?? kun nuo mitk? olen l?hett?nyt jo. Toki on kymmeni? livechatteja mist? transkriptiot varmaan on jossain mutta kun en p??se edes tilille sis??n niin en voi katsoa niit?. Livechatissa kysyin aina apua ja selvennyksi? mutta siell? puhuttiin aika outoja asioita esimerkiksi kun oli tullut "lis?vahvistus" kun vahvistin kaiken niin toinen sanoi ett? pit?? lis?tietoja laittaa osoitteesta ja toinen tilitiedoista. Sielt? my?s kyselin ett? tili?ni ei voi lukita vahvistuksen aikana ja sanoivat ett? ei voi. Oletteko saaneet casinoon mink??nlaista yhteytt??

Yst?v?llisin terveisin Jani

Now they replied to the account lock on Gmail which I sent on February 6th, almost 2 months late, I sent you an email with a picture of what they replied.

Nyt vastasivat tilin lukitus gmailiin mink? l?hetin 6. helmikuuta eli melkein 2 kuukautta my?h?ss?, laitoin sinulle s?hk?postiin kuvan mit? vastasivat.

Thank you very much, Janihoo, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Janihoo,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Beteum Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Dear Janihoo,

Thank you for the patience.

Please be aware that your account has been closed in accordance with our terms and conditions and can not be reopened.

We appreciate your understanding.

9.1 - The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
• colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others

9.4 - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

• immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
• permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
• void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
• void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you

I hope this clarify the situation.

Thank you for understanding.

Best Regards,

Beteum Team

Dear Beteum Casino,

Thank you for providing us with your terms and conditions. However, it does not explain precisely what the player did that made you block his account. Could you inform us about this in more detail?

So if I understand correctly, you suspect me of playing with other people's money and that I have somehow committed fraud, illegal or inappropriate activity. I have sent you all the files related to the KYC verification. You approved the bank statement first, and then the next day you wanted more information. Well, I sent you the account information from the current account and savings account again. Everyone who has transferred money to me has been of legal age and those to whom I have transferred money are also of legal age. I know that I have a lot of bank transfers, but when you check them a little, there is nothing suspicious in them, I sell and buy CS2 items, pay bills, deposit a lot of money to casinos and there are quite normal transfers between people that are not suspicious in any way. I was able to withdraw €2000 from your casino and then I played with the last €500 and won more, which is why you wanted these KYC verifications. The bank statement shows that when I received withdrawals from you, I did not send them to one person, but some have remained in my account, I have paid bills or bought something. And as for that fraud accusation, I would like a little more detail about what I have done? My game history shows that I play slots in a completely normal way. As far as I remember, I did not even go to any betting or table games. And if I cheated, wouldn't my deposits be much bigger? The bank statement certainly shows how many thousands of euros I have lost to casinos. In my opinion, it is absurd that a casino can just close an account and not pay out any kind of evidence. I understand that sometimes checks and such have to be done, but accusing a player directly without any kind of evidence is absurd. I hope you will investigate this matter further and notice that I have not done anything wrong or illegal, but have played normally. And when I won money from this casino, I immediately reported it to the tax authorities because I am a completely honest casino player. But now that it took so long to verify the KYC, I had to report it again when the due dates were approaching and you finally locked my account, so I had to report it there that I would not receive my winnings. This streamer who advertised this Beteum casino has also removed their casino from his lists because of only bad experiences with a bunch of them. I hear that the difficulties start immediately when you win big and this KYC process comes. I understand that the KYC process takes up to 2 weeks, but it took me almost a month because you always rejected everything, and then when you approved everything and asked for more, you finally closed my account.

Eli jos nyt ymm?rr?n oikein ep?ilette minua muiden rahoilla pelaamisesta ja siit? ett? olisin jotenkin syyllistynyt petokseen, laittomaan tai sopimattomaan toimintaan. Olen l?hett?nyt teille kaikki KYC vahvistukseen liittyv?t tiedostot. Tiliotteen te hyv?ksyitte ekana, ja sitten seuraavana p?iv?n? halusittekin lis?tietoja. No l?hetin uudelleen k?ytt?tililt? ja s??st?tililt? teille tilitiedot. Kaikki jotka ovat siirt?neet minulle rahaa ovat olleet t?ysi-ik?isi? ja joille olen siirt?nyt on my?s t?ysi-ik?isi?. Tied?n sen ett? minulla on paljon tilisiirtoja mutta kun v?h?n tarkastalee niit? niin niiss? ei ole mit??n ep?ilytt?v??, myyn ja ostan cs2 esineit?, maksan laskuja, talletan casinoille paljon rahaa ja ihan normi siirtoja on ihmisten v?lill? mitk? ei ole mill??n tavalla ep?ilytt?vi?. Sain kotiutettua 2000€ teid?n casinolta ja sen j?lkeen pelasin viel? viimeisell? 500€ ja voitin lis?? jolloin halusitte n?m? KYC vahvistukset. Tiliotteesta n?kyy kun sain teilt? kotiutuksia niin en l?hett?nyt niit? yhdelle henkil?lle, vaan osa ovat j??neet tililleni, olen maksanut laskuja tai ostanut jotain. Ja mit? tuohon petos syytteeseen tulee niin haluaisin siit?kin v?h?n tarkennusta ett? mit? olen tehnyt? Pelihistoriastani n?kee ett? pelaan ihan normaalilla tavalla slotteja. En muistaakseni edes k?ynyt miss??n vedonly?nti tai p?yt?peleiss?. Ja jos huijaisin eik? minun talletukseni olisi paljon isompia? Tiliotteesta varmasti huomaa kuinka monta tuhatta euroa olen h?vinnyt casinoille. Omasta mielest? j?rjet?nt? ett? casino voi vaan sulkea tilin ja olla maksamatta ilmaan mink??nlaisia todisteita. Ymm?rr?n sen ett? v?lill? pit?? tehd? tarkastuksia ja n?it?, mutta ett? syytet??n pelaajaa suoraan ilmaan mink??nlaisia todisteita on j?rjet?nt?. Toivon ett? tutkisitte t?t? asiaa tarkemmin ja huomata sen ett? en ole tehnyt mit??n v??r?? tai laitonta vaan olen normaalisti pelannut. Ja sillon kun voitin rahaa t?lt? casinolta, ilmoitin heti verottajallekkin siit? koska ihan rehellinen casinon pelaaja olen. Mutta nyt kun meni KYC vahvistuksissakin niin pitk??n niin piti ilmoittaa heille uudestaan kun er?p?iv?t l?hestyi ja lopulta laitoitte tilini lukkoon niin piti ilmoittaa viel? sinnekkin ett? en saakkaan voittojani. T?m? kyseinen striimaajakin kuka mainosti t?t? Beteum kasinoa on ottanut heid?n kasinonsa pois listoiltaan koska pelk?st??n huonoja kokemuksia porukalla n?ist?. Kuulemma heti alkaa vaikeudet kun voittaa isosti ja tulee t?m? KYC prosessi. Ymm?rr?n ett? KYC prosessissa kest?? 2 viikkoa jopa mutta minulla kesti melkein kuukausi siin? kun hylk?sitte vaan aina, ja sitten kun hyv?ksyitte kaiken ja pyysitte viel? lis?? niin lopulta suljitte tilini.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Michal,

Kindly be advised to check the information we provided to your email regarding this case.

Thank you and have a great day.

Best Regards,

Beteum Casino

Dear Beteum Casino,

I can confirm that I have received your email, however, it did not contain any concrete evidence that would support your claims, only assumptions. I am asking you once again to provide me with any screenshots or files that would clearly prove your point. Otherwise, if this complaint isn't resolved, I will be forced to close it due to insufficient evidence from your side.

Please let me know how you wish to proceed.

Casinos can't just close a player's account and steal winnings based on assumptions. I understand that everyone can make mistakes, and even casinos can when they look at situations. I ask the casino to review the situation again and correct its mistakes. It's not very fair to accuse without evidence and not pay out winnings. This way the casino is handling this matter doesn't help the casino grow in any way. I would also be more enthusiastic about the casinos of that company if players were treated fairly. I would like the casino to pay me the remaining amount that was in the account and even keep my account locked if they want to. As for those accusations, in my opinion I have not violated them in any way and when they are accused, the evidence should also be provided.

Eih?n kasinot voi pelkkien oletuksien takia sulkea pelaajan tili? ja varastaa voittoja. Ymm?rr?n ett? virheit? voi kaikki tehd? ja jopa kasinot kun katsovat tilanteita. Pyyd?n kasinoa tarkistamaan tilanteen uudelleen ja korjata virheens?. Ei ole kovin reilua t?mm?inen ett? syytet??n ilman todisteita ja j?tet??n voitot maksamatta. T?m? tapa mill? kasino hoitaa t?t? asiaa ei auta kasinoa mitenk??n kasvamaan. Intokin itsell?kin nousisi kyseisen firman kasinoita kohden jos pelaajia kohdeltaisiin oikeudenmukaisesti. Haluaisin tehd? niin ett? kasino maksaa minulle sen j?ljell? olevan summan mik? tilill? oli ja pit?isi vaikka tilini lukittuna jos niin haluavat. Mit? noihin syyt?ksiin tulee niin omasta mielest? en ole niit? mill??n tavalla rikkonut ja kun syytet??n pit?isi my?s todisteet antaa.

Dear Michal,

Kindly be advised to check the information we provided to your email regarding this case.

Thank you and have a great day.

Best Regards,

Beteum Casino

Dear Janihoo,

In the evidence I was able to review, some transactions connected your account with other players. In other words, there were transactions between you and other players on the same platform, which directly violates the casino's terms and conditions. Are you aware of this happening?

I just looked at my own account information from the time I deposited at that casino, and on the same day no one has given me money, and it shows clearly that I have deposited many times in a row at casinos when I have lost everything. In January, there are a lot of transfers on my account, as you can see, such as paying bills, buying/selling CS2 skins, and other transfers between family/friends that I have lent them. At the time of the deposit, I have a couple of transfers to a friend when I have lent him €200. Then there is when a CS2 skin has been bought from me, and a lot of deposits to different casinos and CS2 sites. The account information shows that when I have received €500 every day from this casino, I have not sent it to anyone. Have the withdrawals that I have withdrawn gone back to the casino or to pay other payments? And then when you say "In other words, there were transactions between you and other players on the same platform". This could be the case, my friend and I gambled a lot at that time and he had also deposited at that casino at some point, but is that forbidden? I have not used anyone's money for my gambling. I would like you to clarify for me those transfers that "connect my account with other players" because there may be a very simple explanation for those transfers. Can't you just conclude that I have had a couple of transfers in the past few days that I was playing with other people's money? When I myself don't really understand, those amounts don't match my deposits and withdrawals when I have sent money to someone.

Katsoin itse nyt omia tilitietojani n?ilt? ajoilta kun talletin kyseiselle kasinolle niin samana p?iv?n? kukaan ei ole minulle laittanut rahaa ja siell? n?kyy hyvin kun olen monta kertaa tallettanut kasinoille putkeen kun olen h?vinnyt kaiken. Tammikuussa on todella paljon siirtoja tilill?ni kuten huomaat kuten laskujen maksua, cs2 skinien ostoja/myyntej? ja muita siirtoja perheen/kavereiden kesken mitk? olen lainannut heille. Minulla on tuohon talletuksen aikaan pari tilisiirtoa kaverille kun olen lainannut h?nelle 200€. Sitten on kun minulta on ostettu cs2 skini, ja paljon talletuksia eri kasinoille ja cs2 sivustoille. Tilitiedoista n?kee ett? kun olen saanut joka p?iv? 500€ t?lt? kyseiselt? kasinolta niin en ole niit? l?hett?nyt kenellekk??n. Nostot jotka olen nostanut ovat menneet takaisin kasinolle tai muiden maksujen maksamiseen? Ja sitten tuo kun sanot "Toisin sanoen sinun ja muiden pelaajien v?lill? samalla alustalla oli tapahtumia". N?in voi olla, min? ja minun kaverini uhkapelattiin paljon tuohon aikaan ja h?nkin oli joskus tallettanut kyseiselle kasinolle mutta onko se kielletty?? En min? ole k?ytt?nyt kenenk??n rahoja uhkapelaamiseeni. Haluaisin ett? tarkennatte minulle noita siirtoja mitk? "yhdist?v?t tilini muihin pelaajiin" koska niille siirroille voi olla ihan yksinkertainen selitys. Eih?n nyt noin voi vaan p??tell? ett? minulla on ollut l?hip?ivin? pari tilisiirtoa ett? pelaisin toisien rahoilla? Kun itse en oikein nyt vaan ymm?rr?, nuo summat ei t?sm?? minun talletukset ja nostot, kun olen l?hett?nyt jollekkin rahaa.

On top of that, I find it strange that I was asked for 3 months of bank statements when my account was confirmed. In other places where I have played, they have asked for a maximum of 90 days old bank statement showing the deposit to the casino. If I have not been asked for a Source of Wealth statement, then no casino has the right to even see my leisure transfers, but only the deposit made to the casino, because personal transfers fall under privacy protection. I think I have never been asked for this Source of Wealth statement. It is also strange that my leisure transfers would somehow affect my playing, when even the amount sent by a friend does not match the deposit I made to the casino before he transferred me money. Of course, word gets around in the circle of friends and casinos are suggested and many play on the same sites, but everyone has their own personal gaming account where they play and use their own money to play. I think you have made a miscalculation and when you examine the situation more carefully, you will notice that I have been telling the truth all along. The free time transfers to friends and others are in no way related to my own gaming. I sell a lot of "video game stuff", i.e. Counter Strike 2 game stuff, so that is why you see a lot of different transfers. I hope you will look at the situation more closely before jumping to conclusions. Mistakes happen to everyone, but morality is most important and clarify things thoroughly before making assumptions.

If you have any water-proof proof, could you please email it to me?

Kaiken lis?ksi minusta on outoa ett? minulta pyydettiin 3 kuukauden ajalta tiliotteet kun tili?ni vahvistettiin. Muissa paikoissa joissa olen pelannut, niin he ovat pyyt?neet maksimissaan 90 p?iv?? vanhaa tiliotetta jossa n?kyy talletus kasinolle. Jos minulta ei ole pyydetty Source of Wealth selvityst?, niin mill??n kasinolla ei ole l?ht?kohtaisesti oikeus edes n?hd? minun vapaa-ajan siirtoja vaan pelk?st??n kasinolle tehty talletus, sill? henkil?kohtaiset siirrot kuulavat yksityissuojan alle. Mielest?ni minulta ei ole miss??n vaiheessa pyydetty t?t? Source of Wealth selvityst?. Se on my?s outoa ett? vapaa-ajan siirtoni jotenkin vaikuttaisivat pelaamiseeni, kun edes kaverin l?hett?m? summa ei t?sm?? talletuksen kanssa jonka tein kasinolle ennen kuin h?n siirsi minulle rahaa. Tottakai kaveripiirissa sana liikkuu ja ehdotetaan kasinoita ja monet pelaavatkin samoilla sivustoilla, mutta jokaisella on oma henkil?kohtainen pelitili jolla pelaavat ja k?ytt?v?t omia rahojaan pelaamiseen. Mielest?ni olette tehneet virhearvion ja kun tarkastatte tilannetta huolellisemmin, niin huomaatte ett? olen puhunut totta koko ajan. Vapaa-ajan siirrot kavereille ja muille eiv?t liity mitenk??n omaan pelaamiseeni. Myyn paljon "videopeli tavaraa" eli counter strike 2 pelin tavaroita, joten siksi n?kyy paljon erilaisia siirtoja. Toivon ett? katsotte tilannetta tarkemmin ennen pikaisia johtop??t?ksi?. Virheit? sattuu kaikille, mutta moraali on t?rkein ja selvitt?? perinpohjaisesti asiat ennen kuin tekee oletuksia.

Jos teill? on joku vedenpit?v? todiste niin voisitteko yst?v?llisesti l?hett?? sen minulle s?hk?postiin. [email protected]

Dear Janihoo,

I apologize for the late reply. I will be discussing this case with my colleagues, and I will let you know as soon as there are any new developments. Your patience is greatly appreciated.

Dear Janihoo,

Unfortunately, I have to inform you that I can not help you in this case. The evidence that I was able to review shows that you and multiple other players have made transactions among yourselves, which directly breaches the casino's terms and conditions regarding AML. When playing at a casino, it is imperative to play with your funds only. Any indication of 3rd party funds is strictly prohibited. Moreover, if these funds come from other players on the same platform.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.