Good morning

I come here through this e-mail, to make my complaint about the casino mentioned because I made the deposit and the next day my account was blocked, a message appeared that it was under review, and I no longer had access to the account.

Bom dia

venho aqui através desse e-mail,fazer a minha reclama??o sobre o cassino citado pois fiz o depósito e logo no dia seguinte minha foi bloqueada,apareceu uma mensagem que estava sob revis?o ,e n?o tive mais acesso a conta

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you, could you please provide us with some additional information?

• What was the total amount you deposited before your account was blocked?
• Have you played any games or placed any bets before your account was blocked?
• Have you submitted any identity documents to the casino?
• Have you contacted customer support to ask about the reasons for your account being under review?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.