Hello, I won an amount through free spins and also implemented the bonus and a payout of 2800 € Now it means that I only get 100 € paid out and I also made a deposit I think it's a cheek to stick to 2700 € that was the last time that I played by the side

Hallo ich habe durch freispiele ein Betrag gewonnen auch den Bonus umgesetzt und eine Auszahlung von 2800 € jetzt hei?t es das ich nur 100€ ausgezahlt bekomme und eine einzahlung habe ich auch gemacht ich finde es eine Frechheit mir 2700€ einzuhalten das war das letzt mal das ich bei der seite gespielt habe

Dear Katja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.bevegas.com/en-FI/bonus-rules:

"Any winnings from a Welcome Sign-up Offer bonus have a maximum withdrawable amount set to €100."

"Once the player’s first deposit transaction has been approved, any winnings from the Sign-up Offer that exceed €100 will be diminished to €100. The said amount, €100, will be available for withdrawal."

I would like to emphasize, that according to our Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Katja,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Okay good, but I have even received the 100 euros to this day, and I sent an account statement there as a PDF

Okay gut aber selbst die 100 euro habe ich bis heute erhalten ein Kontoauszug habe ich per PDF dort hingeschickt

Hello Katja,

I have checked again terms and conditions, and I this is what I found:

"In order for a player to be able to request a withdrawal of an amount won from a Sign-up Offer, the player needs to have at least one approved deposit transaction on their account."

Could you please confirm, once again, that you have placed a deposit in the past? I know you’ve mentioned it in your very first reply, I just want to make sure. Additionally, could you please confirm that you have verified your account successfully? Thank you.

that also came

das kam auch noch

Thank you very much, Katja, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Katja,

I looked at your complaint and will do my best to help you. I would like to invite BeVegas Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the BeVegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.