Hyv? Georgiossymeon,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi.
Sallikaa minun esitt?? teille muutama kysymys, jotta ymm?rr?n koko tilanteen t?ysin.
- Voisitko selitt??, onko tilisi k?ytett?viss?si?
- Voitko kertoa, mitk? asiakirjat olet jo toimittanut ja milloin l?hetit viimeisen?
- Mit? pelej? pelasit ker?t?ksesi nykyisen saldosi kasinolla? (kolikkopelit, live-pelit, vedonly?nti urheilusta)
- Saavutitko nykyisen saldosi aktiivisella bonuksella vai ilman?
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos jo etuk?teen vastauksestasi.
Parhain terveisin,
Tomas
Huomaa: www.kpvfaw.com ei koskaan kysy kasinotilisi salasanaa. Vaikka saatamme pyyt?? tietoja, emme koskaan etsi p??sy? tiliisi. ?l? jaa salasanaasi kolmannen osapuolen kanssa. Viestimme ensisijaisesti virallisten viestiketjujen kautta, satunnaisesti s?hk?postitse pyydett?ess? todisteita tai asiaankuuluvaa viestint??.
Dear georgiossymeon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please explain if your account is accessible to you?
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At www.kpvfaw.com, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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