Pahoittelemme vilpitt?m?sti pelaajalle t?m?n prosessin aikana mahdollisesti aiheutunutta vaivaa ja arvostamme heid?n k?rsiv?llisyytt??n.
Ensinn?kin haluamme selvent??, ett? pelaajan tilin vahvistus suoritettiin onnistuneesti ja heid?n kotiutuspyynt?ns? todellakin hyv?ksyttiin meid?n puoleltamme. Saimme kuitenkin pelaajan ilmoituksen siit?, ett? varat eiv?t olleet saapuneet h?nen pankkitililleen, k?ynnistimme tutkimuksen yhteisty?ss? maksupalveluntarjoajamme kanssa.
Syy, miksi pyysimme pelaajan t?ydet tiliotteet, oli varmistaa, ett? pystyisimme ker??m??n kaikki asiaankuuluvat tiedot tunnistaaksemme tapahtuman aikana mahdollisesti ilmenneet ongelmat. Halusimme varmistaa, ett? hyv?ksytyt varat eiv?t todellakaan ole saapuneet heid?n pankkitililleen. Maksupalveluntarjoajamme vahvisti perusteellisen tutkimuksen j?lkeen, ett? maksutapahtumat hyv?ksyttiin heid?n puoleltaan, mutta niiss? oli vaikeuksia saajan pankin lopussa.
Vaikuttaa silt?, ett? ongelma on ensisijaisesti saajapankissa, joka ei valitettavasti ole meid?n hallinnassamme. Uskomme aidosti, ett? t?m? ongelma oli pankin puolella, eik? se johtunut pelaajan tai meid?n virheist?. Ratkaistaksemme ongelman mahdollisimman nopeasti, olemme ehdottaneet vaihtoehtoista maksutapaa tai palveluntarjoajaa k?ytt?v?? pelaajaa nostamaan rahansa pankkitililleen.
Sill? v?lin olemme manuaalisesti hyvitt?neet puuttuvat varat takaisin pelaajan saldoon varmistaaksemme, ett? heill? on p??sy varoihinsa nostoa varten vaihtoehtoisen maksupalveluntarjoajan kautta.
Ymm?rr?mme oikea-aikaisen ratkaisun t?rkeyden ja haluamme mainita, ett? ty?skentelemme aktiivisesti sek? pelaajan ett? maksupalveluntarjoajamme kanssa l?yt??ksemme ratkaisun mahdollisimman nopeasti. Heid?n tyytyv?isyytens? on t?rkein prioriteettimme, ja teemme jatkossakin kaikkemme auttaaksemme pelaajaa koko prosessin ajan.
Parhain terveisin,
Cashwin kasino
We sincerely apologize for any inconvenience the player may have faced during this process and we appreciate their patience.
First and foremost, we want to clarify that the player's account verification was successfully completed, and their withdrawal requests were indeed approved from our end. However, upon receiving the player's notification that the funds had not reached their bank account, we initiated an investigation in collaboration with our payment provider.
The reason we requested the player's full bank statements was to ensure we could gather all relevant information to identify any issues that might have occurred during the transaction. We wanted to verify that the approved funds were indeed not received by their bank account. After an in-depth investigation, our payment provider confirmed that the transactions were approved from their side but encountered difficulties at the beneficiary bank's end.
It appears that the issue primarily lies with the beneficiary bank, which, unfortunately, is beyond our control. We genuinely believe that this issue was on the bank's side and not due to any errors on the player's part or ours. To resolve this matter as quickly as possible, we have suggested the player using an alternative payment method or provider to withdraw their funds to their bank account.
In the meantime, we have manually credited the missing funds back to the player's balance, ensuring they have access to their funds for withdrawal via an alternative payment provider.
We understand the importance of a timely resolution, and we want to mention that we are actively working with both the player and our payment provider to find a solution as swiftly as possible. Their satisfaction is our top priority, and we will continue to do everything in our power to assist the player throughout this process.
Best regards,
Cashwin Casino
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