They blocked my account by claiming that my address was linked to another account.

They told me they would refund my deposit, but after two months I still haven't received anything and in chat they tell me to wait because they have technical problems.

Mi hanno bloccato il conto asserendo che il mio indirizzo fosse collegato ad un altro account.

Mi hanno detto che mi avrebbero rimborsato il deposito, ma a distanza di due mesi ancora non ho ricevuto nulla ed in chat mi dicono di aspettare che hanno problemi tecnici.

Hello ritanna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino360 Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino give you any explanation of the multiple accounts? Are you aware that someone else from your household was playing in the same casino? What was your balance when they closed your account?

Please forward any relevant proof or conversation between you and the casino to [email protected].

Looking forward to your answer.

Regards,

Nick

I honestly wrote to him that every now and then I connect to the wi fi of the shopping center below

and they didn't give me any other information except the usual copy and paste

here a summary

"We are sorry to inform you that you have failed the verification process, after having thoroughly investigated this. We have sufficient evidence that your account violates our T & Cs, so it has been permanently closed."

Your original deposit will be returned to you. Could you provide your IBAN and SWIFT (BIC) numbers so that we can manually submit your original deposit?

If you need further assistance with this matter, please send your questions to [email protected] "

When I sent my iban on January 20, 2022 and since then only the usual answers like this

as you can see it was February 28th but to this day they continue to write me the usual things if I enter the chat

IO gli ho sinceramente scritto che ogni tanto mi collego al wi fi del centro commerciale qui sotto

e loro non mi hanno fornito nessun altra informazione tranne che i soliti copia e incolla

qui un sunto

"Siamo spiacenti di informarti che hai fallito il processo di verifica, dopo aver esaminato questo aspetto in modo approfondito. Abbiamo prove sufficienti che il tuo account viola i nostri T&C, pertanto è stato chiuso definitivamente."

Il tuo deposito originale ti sarà restituito. Potresti fornire i tuoi numeri IBAN e SWIFT (BIC) in modo che possiamo inviare manualmente il tuo deposito originale?

Se hai bisogno di ulteriore assistenza in merito a questa questione, invia le tue domande a [email protected]"

Allorchè io ho inviato il mio iban il 20 gennaio 2022 e da allora solo le solite risposte tipo questa

come vedi era il 28 febbraio ma ad oggi continuano a scrivermi le solite cose se entro in chat

Hello ritanna,

Thank you for providing all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you so much Nick!

Grazie mille Nick!

Hello ritanna,

I will assist you with the complaint from now on. We would like to invite Casino360 to join the conversation. Casino360, can you please provide any information regarding the player's account closure?

We would like to ask Casino360 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It is their practice not to answer!

è una loro prassi non rispondere!

Dear ritanna,

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.