The gentlemen from this casino told me that I had to wait 14 working days, first 10 days then 14 and now they say that they have a technical problem, they still have to wait until this problem is corrected and in the morning they told me that the problem is resolved. I need specifics. the account has been verified as it should be, this is not the case Just the withdrawal of money is not carried out I would like to ask you to resolve this issue:

Господа из этого казино мне сказали что мне надо ждать 14 рабочих дней сначала 10 дней потом 14 а сейчас говорит что у них технической проблеме надо ещё Ждать пока эта проблема не исправится а утром мне сказали что проблема разрешена Мне нужна конкретика подчеркну что с документации все в порядке аккаунт верифицирован как положено дело не в этом Просто вывод денег не осуществляется Я бы хотел попросить вам разрешить этот вопрос:

Dear Khachik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago you have requested a withdrawal? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I made a withdrawal on July 7, 14 business days passed yesterday, so I made a complaint, but as for the way they have one way there, it's a bank card and a deposit, only this option of other methods is not there, everything is in order, the account was verified in advance KYC passed, they say no reason I just need to find out exactly when I will receive it, and the withdrawal amount is 380 euros, I don’t think that this is a large amount Even if I withdraw money there for the first time

Я сделал вывод денег 7 июля вчера прошли 14 рабочих дней поэтому я создал жалобу а что касается способа у них там один способ это банковская карта и депозит тоже только этот вариант других способов там нету всё в порядке аккаунт заранее верифицирован KYC прошёл они никакие причины не говорят просто мне надо узнать конкретно когда я получу а размер вывода денег это 380 евро не думаю что это большая сумма Даже если я делаю вывод денег там первый раз

Thank you very much Khachik for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

after 22 days of waiting and a promise that I will receive the money soon, they took and sent the withdrawal of money without any explanation or reason

после 22 дней ожидания и обещания, что я скоро получу деньги, они взяли и откланили вывод денег без всякой объяснение и причины

I just don't understand who gave you the first place in what?

Я просто не понимаю кто вам дал первое место номер один в чем?

You better close this complaint

Лучше закройте эту жалобу

Hello Khachik,

I looked at your complaint and will do my best to help you. I would like to invite Casino765 into this conversation  to find a common solution for the player's situation. Thank you in advance for your reply.

Should ask you to close this complaint they sent money

Должен попросить вам закрыть эту жалобу они отправили деньги

Dear Khachik,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli