Hello, I have been waiting for my payout of 2500€ since the 19th of April, 2024, and each time I am told that there are technical problems with the payment provider and nothing has been deposited into my account till date.

Best regards,

Marco

Hallo ich warte jetzt genau seid dem 19.04.2024 auf meine Auszahlung in H?he von 2500€ und jedes mal wir mir gesagt das es technische Probleme mit dem Zahlungsdienstleiter gibt und bis heute ist nichts auf mein Konto eingegangen.

Liebe Grü?e

Marco

Dear mostmarco8,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you confirm if you've successfully made withdrawals from this casino previously and if you've completed the full KYC verification process?

Additionally, have you received any suggestions from customer support regarding alternative withdrawal methods? Is the technical issue specific to your account, or have other players been affected as well? Lastly, do you have any information on when the payment method issue is expected to be resolved?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I have completed the full KYC verification process and am fully verified.

All previous withdrawals worked without any problems.

I didn't receive any alternative payment options, just the normal bank transfer.

According to the statement in the attachment, the problem should be fixed by the end of this week, but today is Friday and nothing is happening!

And yes it also affects other players on the site, since the site has a chat function players can communicate what is going on and there were several people with delayed payouts.

Best regards

Hallo,

den vollst?ndigen KYC-Verifizierungsprozess habe ich abgeschlossen und bin vollempf?nglich verifiziert.

alle auszhahlungen davor haben ohne probleme geklappt.

Alternative auszhalungsm?glichkeiten habe ich auch nicht erhalten, nur die normale banküberweisung.

Behoben soll das Problem laut aussage wie im Anhang bis Ende dieser Woche, aber heute ist Freitag und es tut sich nichts!

Und ja es betrifft auch andere spieler auf der seite, da die seite über eine chat funktion verfügt k?nnen spieler mitteilen was los ist und da waren mehrere leute mit verz?gerten auszahlungen.

Liebe Grü?e

Hello everyone,

08.05.2024 the paid out money was credited back to my account and I requested the payout again.

I'm so annoyed because I think this is done on purpose so that you keep playing.

Absolutely disgraceful and the support answers the same thing every time and you can't get any further.

hallo zusammen,

08.05.2024 das ausgezahlte Geld wurde wieder auf mein Account zurück gebucht und ich habe die Auszahlung erneut angewiesen.

Ich bin so genervt, weil das meiner Meinung nach extra gemacht wird damit man weiter spielt.

Absolute frechheit und der support antwortet jedes mal selbe und mann kommt dort nicht weiter.

Thank you very much, mostmarco8, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

The payout was successful I got my money ??

Die Auszahlung war erfolgreich ich habe mein Geld bekommen ??

Thank you, mostmarco8, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.