Hyv? riitukka74
K?ytett?viss? olevien todisteiden perusteella l?hetit itsesulkupyynt?si 5.11.2024 , vaikka kasino on ilmoittanut, ett? pyynt? vastaanotettiin 7.11.2024 . T?m? p?iv?m??rien ero ei kuitenkaan vaikuta merkitt?v?sti k?sitelt?v??n asiaan, sill? etenit talletusten tekemiseen 5., 6. ja 8. marraskuuta . Kasino sulki tilisi t?m?n j?lkeen 12. marraskuuta 2024 .
Huomaa, ett? useimpien kasinoiden vastuullinen osasto k?sittelee itsens? sulkemispyynn?t yleens? manuaalisesti. T?m? varmistaa, ett? niit? k?sitell??n huolellisesti ja tarkasti, mutta se vaatii my?s tietyn ajan.
T?ss? tapauksessa DirectionBet Casino n?ytt?? toimineen nopeasti ja rajoittanut p??sy? tilillesi kohtuullisen ajan kuluessa pyynt?si vastaanottamisesta. N?in ollen kasino ei ole vastuussa k?sittelyjakson aikana tehdyist? talletuksista.
Valitettavasti t?m? tarkoittaa, ett? meid?n n?k?kulmastamme et ole oikeutettu n?iden talletusten palautukseen. T?st? syyst? minun on hyl?tt?v? valituksesi perusteettomana .
Olen todella pahoillani, etten voi auttaa sinua enemp?? t?ss? asiassa. Kiitos ymm?rryksest?si ja toivon sinulle kaikkea hyv?? jatkossa.
Yst?v?llisin terveisin
Kubo
Dear riitukka74,
Based on the evidence available, you submitted your self-exclusion request on November 5th, 2024, although the casino has stated that the request was received on November 7th, 2024. However, this difference in dates does not significantly impact the matter at hand, as you proceeded to make deposits on November 5th, 6th, and 8th. The casino subsequently closed your account on November 12th, 2024.
Please note that self-exclusion requests are typically processed manually by the responsible department in most casinos. This ensures they are handled with care and accuracy, but it also requires a certain amount of time.
In this case, DirectionBet Casino appears to have acted promptly, restricting access to your account within a reasonable timeframe after receiving your request. As such, the casino cannot be held liable for the deposits made during the processing period.
Regrettably, this means that, from our perspective, you are not eligible for a refund of these deposits. Consequently, I must reject your complaint as unjustified.
I am truly sorry that I cannot assist you further in this matter. Thank you for your understanding, and I wish you all the best moving forward.
Best Regards,
Kubo
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