Hello, this is a difficult situation.

won some money

in this casino

passed verification

dumped all the necessary documents

paid all possible commissions in the amount of (18589 hryvnia), while not withdrawing even hryvnia to everyone.

it would seem that everything

and it just came to a conclusion

December 18 to present

they send me a surprise

so to say that would not relax (

I'm shocked

help if possible

pity the funds.

Здравствуйте ,ситуация сложная.

выиграл немного денег

в данном казино

прошел верификацию

сбросил все необходимые документы

оплатил все возможные комиссии на сумму (18589грн)при этом всем не вывел и гривны .

казалось бы уже все

и только дело дошло к получению вывода

с 18 декабря по сегодняшний день

мне присылают сюрприз

так сказать что бы не расслаблялся(

я в шоке

помогите если это возможно

жалко средств.

Dear zakusi960,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to [email protected].

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar suspicious case just recently.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, I did not withdraw money, I passed the check.

Здравствуйте,не выводил деньги,проверку прошел .

Thank you very much, zakusi960, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello zakusi960,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Do you really think

that the casino representative

solve the issue?

after the fraud done by the casino?

that's funny.

it is a pity that the representative of this casino

likely to support this position.

since it is only in their hands (

Вы действительно думаете

что представитель казино

решит вопрос?

после проделанных махинаций казином?

это смешно.

очень жаль что представитель данного казино

скорее всего поддерживает эту позицию.

так как это им только на руку(

Hello zakusi960,

I am afraid that nobody will answer. This casino is a scam casino.

Unfortunately time to time, this kind of fraud appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the balance.

We currently have 15 cases about this casino, and all are pretty much the same.

Because the casino has no license, there is very little how we can help. (we can give you advice about how to proceed)

I can only recommend you contact https://mychargeback.com/

explain to them what happened, and with a bit of luck, you will be able to do a chargeback for all your transactions.

Dear zakusi960,

We are extending the timer by 7 days.

Unfortunately, the player has not responded to our messages and questions.

However, in this case, it is evident that the casino is a fraud scheme.

Therefore, we are closing this complaint as unresolved.

Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.