Hello, I play at the Extra Vegas casino for a long time I recently ordered 100 euros to withdraw instead of withdrawing money, the casino has removed my account, I just cheated on playing with money for a deposit I ask for help, greetings.

Dear Patryk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if this was your first attempt for a withdrawal? Have you completed KYC verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, it was the first attempt at a withdrawal request at this casino, after they deleted my account, which was 100% verified, so I could order a payment. Regards

Thank you very much Patryk for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I want to ask Extra Vegas Casino representatives to give me a hand in this case. Without some information from your side, I cannot be helpful.

Hello Patryk,

Apologies for the inconvenience. I can help you with this. Could you please provide me the username and the email address used on your account?  

Is that the same one the used while playing at our casino?

Yes, the information shows email what player used for registration and his ID/nick in the casino.

Hello Patryk,

Please note that we looked into it and found that our Security Department had to close the account according to the following rule that can be found on the Terms and Conditions page:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that the aforementioned rule does not allow members to have more than one account open on extravegas.com, the account will unfortunately remain disabled.

Thank you for your patience and understanding in this matter.

Welcome to your casino, I only have 1 account on which I played and paid the deposit, I don't understand how to slander someone just because I didn't pay out with 100 euros, I'm sure I didn't violate your rules, I played on a laptop 
on a desktop internet and on the phone on a mobile internet, and this probably does not violate your rules right? if I had a duplicate account, please provide the name of the account and emeil who was founded, it is simply open cheating honest player only so as not to withdraw money

It is very strange that you closed my account on the day when I should receive a commissioned payment. Usually cheating people and also slandering.

Extra Vegas Casino representatives. Could you please send me some proof that Patryk has more than one account to [email protected]?

Hello,

We hope you are doing well!

We have identified several other accounts opened by you. The usernames of said accounts are patryk31, ariel99, patryk310586, Zbigniew58, and patryk3186. These accounts have been linked by identifying several matching personal information parameters that coincide between them.

This is in directly violation of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Extra Vegas has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Extra Vegas may block regular or tournament play and/or prize distribution.

Should you require any additional information or assistance, please do not hesitate to contact our customer support which is available 24/7.

 

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.