Hi there

I am absolutely disgusted and extremely sadden by the way I was treated by fab spins casino, which now goes under pokie surf as you are redirected to that casino.

I had one two large amounts but I deposited without any deposit bonus which had no restrictions attached to that deposit

first amount $38,753

Second amount $16,033

I have proof of both of these being one I have screenshots of these sitting in my account I have screenshots of pending wire transfers and I have video recordings on the day winning this large amount while playing on a slot

I was credited one payment of $2500 as they only allow you to withdraw in $2500 lot

once I received one payment I had the rest of my pending withdrawals sit there for over a month with the workers refusing to give me a straight answer telling me that they are going to be paid in the next cycle of payouts/wire transfers

I never received any more funds from them after becoming extremely frustrated with them and informing them for over two months but the money that I won I believe was a sign from god because my mother was dying from cancer and needed treatment at that time and I told them that this could not have come at a more important time and how important this money was to go towards helping assist keep my mother alive, They tried to make out like they cared about my personal circumstances and assured me a fast and speedy transaction process for the pending withdrawls to come, after becoming extremely frustrated with them after a month and a half they proceeded to block my usage of live chat so I could not talk to them then they logged me out of my account

Originally I joined spin Oasis I was then redirected one day randomly to gaga slots I was then randomly redirected a week later to fab spins, all the while raising this concern every time I was redirected to a new looking named Casino.

I was told that casino did no longer exist and I was redirected there and that’s where my account would be from now on I had no choice in the matter, What was extremely alarming every casino I was redirected to from logging into spin oasis still had the same workers with the same names that knew me and had the same conversation with me yet this was a " different casino" ?? yeah right I didn’t come down in the last shower, I unfortunately was new to online casinos and I had no idea about casino Guru that would be able to help and assist me

to know that these people intentionally and illegally and fraudulently denied my legitimate winnings through illegal and in breach of their rules they knew how important this was for my mother who was dying and we’re this money would be going to, I also informed them that only a year earlier sadly my grandmother passed away on my birthday to the same cancer my mum was losing her life to.

these people did not give any respect or courtesy or any common human decency to pay me my legitimate winnings when I was there every day depositing hundreds of dollars even thousands of dollars a day

Dear ryandavids1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is your account still accessible?

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hi there and thanks for your response regarding this claim.

no I can’t get access to the account any more it redirects to another company name now

They paid me originally one payment of $2500 and then left the rest sitting there as pending for weeks and weeks I continually went there every couple of days to ask them why it has now been weeks in between one payment and waiting for the next when they told me they could only process one payment a week

they paid me originally one payment of $2500 and then left the rest sitting there as pending for weeks and weeks I continually went there every couple of days to ask them why it has now been weeks in between one payment and waiting for the next when they told me they could only process one payment a week

They then proceeded to block me being able to use live chat and communicate with them and then completely stopped responding to me

To be honest with you the amount of hurt they have caused is almost something they couldn’t be able to return again.

to be a as fair as I possibly could and In saying that it would be a major major loss for me which again after what I deposited here which was in the figures of tens and tens of thousands of dollars of my own money.

coming to a compromise and asking for a amount of $5000 would be something I would accept and to see that respect back from them then and agreeing to that.

I would most definitely look into returning as a customer

Thank you, ryandavids1988, for your reply. Fabspins Casino has been closed in our system since February 2023. Could you please advise when was the last time you successfully accessed this casino and what is the name of the new casino where you got redirected?

Dear ryandavids1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there apologies for the delays getting back to you

the casino your are redirected to is ignitioncasino it has been about 2 months since I have been able to access my account yet I have a account with there other company you were once redirected to also that being SpinBond casino

Are the funds currently in the possession of Ignition Casino?

Dear ryandavids1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there. No they are not they have restricted me to gain access to that account

Thank you very much, ryandavids1988, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Fabspins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi ryandavids1988,

I've just reviewed your case and am sorry to hear about this issue with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when it replies.

Dear Fabspins Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? What are the reasons for not paying out the player's winnings? When the player can expect their withdrawal request to be processed?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ryandavids1988, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia