The problem is that acquiring a license is just about money, licenses, and especially sub-licenses are just other goods for sale ??.

So technically, the casino owner simply buys the sub-license from one of the companies dealing with this business in Curacao. Allow me to say that all Curacao sub-licenses are considered pretty weak. The regulator usually doesn't care about players' issues.

What I find extremely interesting is the fact that gambling itself is forbidden in Curacao, those sub-license sellers only aim to provide their services to foreign companies. From my point of view, it's just about money.

To provide full info, in this case, the license provider is Antillephone N.V.:

Thanks ??

Happy to help a bit. Sadly I can't help with the complaint itself. Doesn't look good for now. ??

Could someone kindly let me know as to how I can get them to accept my "provisional" license which has turned into a massive fuss for no reason whatsoever. I have provided multiple Bank Statements and images of my license. They should have sufficient grounds to verify my identity. I would just like to withdraw and if their intention is to hope that I'll give up, I won't. Most of their email responses never answer my questions or address specific concerns.

Yes absolutely. And ultimately, they still continue to reject the verification. I am losing faith.

??? i have wait over a month ??

Is it safe to provide my birth certificate to this casino?

Im with you in this. How many documents do they think they can continue requesting from you. Don't worry, I've determined what they are. They are compulsive liars. They make every effort to not pay out hoping you'll give up. We'll get through it together. And if and when that happens, we'll find somewhere else more reputable.

Right on point. It's 100% on purpose. They're hoping you'll give up, lose the winnings and then don't have to pay out. This is highly unethical.

That's exactly what's waiting for me too, I think, plus they don't seem to have enough cash???

Exakt det ?r det som v?ntar p? trorjag ocks?, plus att dom inte verkar ha tillr?ckligt med casch???

I have been so hard on them, every day I have written with the chat or their lousy support 24/7 yeh right!!!! They hate me, you should do the same

Jag har varit s? jobbigt mot dom , varje varje dag har jag skrivit med chatten eller deras usla support 24/7 yeh right!!!! Dom hatar mig, du ska g?ra samma

Oh…yes. Now that’s a problem.

Dear or dear. The live chat is non existent.

Since I can't give a rating because negative entries are always too short, although I write in detail, I do it this way and advise Casino Guru to check its extremely poor rating system.

Garbage!!! This casino and its operators are obviously cheating and everyone just looks stupid and nobody does anything. Stay away from this scam casino and all operator's casinos

Da ich keine Bewertung abgeben kann, weil da st?ndig steht negative Eintr?ge zu kurz obwohl ich ausführlich schreibe, mache ich es eben über diesem Weg und rate Casino Guru, sein ?u?erst mangelhaftes Bewertungssystem zu prüfen.

Müll!!! Dieses Casino und dessen Betreiber betrügt offensichtlich und alle schauen nur dumm zu keiner unternimmt etwas. Haltet euch fern von diesem Betrugscasino und allen Casino des Betreibers

Radaka please I am now being asked to take a photo of myself holding up my birth certificate. Is this normal and should I proceed? They have a photo of my provisional drivers license which was accepted, but want me holding up the birth certificate. Is this normal?

Radka is on vacation, but no worries. It is normal. I'm not saying they require it from every play in every casino, but this is still a standard procedure that some casinos use to verify players.

You never know why they require it, but it could be simply because you have the same name as another player in their casino etc.

What do you mean? You can even submit a user review without filling any positives or negatives. Just user review text needs to be longer than 60 characters.

Definitely no other has the same name. I’ve got the photo. Just my face and the birth certificate. Are they trying to verifiy that it is me as the player or are they using any possible excuse to delay withdrawal. Which I think may be the case. But ultimately will this casino do anything illicit or harmful to my identify and data?

Damn, it's hard to say. I'm looking at the casino's reputation on our website. It shows 2.7/10. Can I assure you that they can't somehow misuse your data? I can't. I can't even assure you that you'll receive the withdrawal once you send them what they asked for ?? I'm just saying they 100% won't approve your withdrawal if you don't send it.

That’s true. They will not hand over the money until what’s required has been given. And since I have, I’m waiting on the outcome of the withdrawal request.But they continue to throw obstacles.