Haluaisin jakaa kokemukseni 31betist?, joka ei valitettavasti ollut positiivinen. Hy?dynsin guru50-bonusta, joka antoi minulle 50 ilmaispy?r?ytyst?. N?ist? voitoista tienasin yli 50 euroa ja jatkoin pelaamista, kunnes saavutin 100 euroa. Ehtojen ja ehtojen mukaisesti suoritin vahvistusprosessin verkkosivustolla ja l?hetin peruutuspyynn?n.
Seuraavana p?iv?n? sain viestin, jossa minua pyydettiin l?hett?m??n videovahvistus saadakseni rahani. Muutaman tunnin kuluttua sain vahvistuksen, ett? video oli varmistettu onnistuneesti, ja l?hetin nostopyynt?ni uudelleen.
Yll?tyksekseni sain my?hemmin ilmoituksen, ett? varojani pid?tettiin, koska v?itin ??rikkoneeni petostentorjuntapolitiikan kohtaa 12. He eiv?t kuitenkaan antaneet tarkempia tietoja siit?, mit? tarkalleen loukattiin.
S??nn?t ja ehdot, joihin viittasin nostopyynt?ni tehdess?ni, sanoivat selv?sti, ett? nostoja voitiin tehd? 200 USD asti ilman kierr?tysvaatimuksia ja talletusta ei tarvita. Valitettavasti vahvistukseni valmistumisen j?lkeen lis?ttiin uusia s??nt?j?, jotka vaativat x50 kierr?tysvaatimuksen ja 20 USD:n talletuksen ennen kuin kotiutuksia voitiin k?sitell?. Mielest?ni on ep?oikeudenmukaista, ett? n?m? muutokset tehtiin vahvistusprosessin j?lkeen.
Olen p??tt?nyt ilmoittaa t?st? asiasta asianmukaisille s??ntelyviranomaisille, kuten eCOGRA:lle, UK Gambling Commissionille tai Malta Gaming Authoritylle. Kokemukseni t?st? kasinosta j?tt?? paljon toivomisen varaa, ja uskon, ett? muiden pit?isi olla tietoisia n?ist? k?yt?nn?ist?.
Olisin kiitollinen, jos joku muu, jolla on samankaltaisia ??kokemuksia, voisi jakaa ajatuksiaan tai ottaa minuun yhteytt?!
I would like to share my experience with 31bets, which unfortunately was not a positive one. I took advantage of the guru50 bonus, which gave me 50 free spins. From these winnings, I earned over 50 euros and continued playing until I reached 100 euros. According to the terms and conditions, I completed the verification process on the website and submitted a withdrawal request.
The next day, I received a message asking me to submit a video verification in order to receive my funds. After a few hours, I received confirmation that the video had been successfully verified, and I resubmitted my withdrawal request.
To my surprise, I later received a notification that my funds were withheld because I allegedly violated point 12 of the Anti-Fraud policy. However, they did not provide any specific details about what exactly was violated.
The terms and conditions that I referred to at the time of my withdrawal request clearly stated that withdrawals could be made up to 200 USD without any wagering requirements and no deposit needed. Unfortunately, after my verification was completed, new rules were added requiring a wagering requirement of x50 and a deposit of 20 USD before any withdrawal could be processed. I find it unfair that these changes were made after the verification process was completed.
I have decided to report this issue to the relevant regulatory authorities, such as eCOGRA, the UK Gambling Commission, or the Malta Gaming Authority. My experience with this casino leaves a lot to be desired, and I believe others should be aware of these practices.
I would appreciate it if anyone else who has had a similar experience could share their thoughts or reach out to me!
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