Hi, they ask me for documents but then they don't accept them! However, they take the money from my card!!

Salve mi chiedono i documenti ma poi non li accettano! Pero' i soldi li prendono dalla mia carta!!

They answered me in chat!!! They said that the money is blocked and that they will not pay me!

Mi hanno risposto in chat!!! Hanno detto che i soldi sono bloccati e che non mi pagheranno!

Have they explained the reason for rejecting them, though?

The main problem is usually the format or quality of the documents, you know.

Have you provided them in PDF format?

Please reply to your complaint resolver here so the complaint can move forward.

Otherwise, we won't be able to help.

I sent them 3 times and they always accepted them!!

Li ho mandati 3 volte e li hanno accettati sempre!!

I would expect Dominika to come up with some questions, though. Check the complaint occasionally; thank you.

Back to the documents, are you saying these have been accepted by the casino as fulfilled requests? Or perhaps accepted as received?

They don't answer me anymore!! Yes they accepted them

Non mi rispondono piu'!! Si li hanno accettati

Alright. So you have passed the verification process now. Is that right?

When exactly did you get this information, please?

Now we need to wait for the money to be received then.

Hello, did you send the casino any documents that were rejected or what is the problem with the verification? Could you tell me a bit more about it? Obviously it would be best to find out the specific reason why this situation occurred and maybe we will be wiser. 

Please let me know and we will see what can be done.

Hi thanks for the reply...

So basically on the 888 casino website my documents are still being verified from 01/28/2025...to date still no verification!

Of course, in fact I had put the documents before they asked me, after they asked me for the documents they put the date 01/28.

I won on 01/27.

Done everything with PayPal account in my name ... never had an account with 888 in Italy never played any bonus other than the welcome one on the top-up but from what I've seen the winnings are real because they are not played with the bonus ... and the withdrawal is there as in processing obviously because if they don't accept the verification they will never take them!

I tried to write an email but nothing, no trace of them... it seems like a nightmare... I changed the winnings above because we are talking about 31k...

I don't know what else to do, no one said anything, they just congratulated me on the win, requested documents and that's it, but from now on no other information!

I have all the screenshots, even those before the win as a history and also after with the game... I would like to believe that it is a question of time... well I have read so many negative reviews that it makes me think of waiting a maximum of 1 month after which I will take action to protect myself and get my money!

Because it is unacceptable that a casino like this has a license here ... and if not. They will pay I will go far ...

I don't know what else to say!!

Ciao grazie per la risposta...

Allora praticamente sul sito del 888 casino i miei documenti risultano ancora in verifica dal 28.01.2025...ad oggi ancora nessuna verifica!

Certo anzi io avevo messo i documenti prima che me lo chiedessero loro dopo che mi hanno richiesto i documenti hanno messo come data 28.01..

Io la vincita lo fatta il 27.01

Fatto tutto con PayPal conto intestato a me ...mai avuto un conto con 888 in Italia mai giocato qualche bonus se no quello di benvenuto sulla ricarica ma da quello che io ho visto la vincita e reale perché non è giocata con il bonus ...e il prelievo sta lì come in elaborazione ovviamente perché se non accettano la verifica non si prenderanno mai!

Ho provato a scrivere una mail ma nulla nessuna traccia di loro ..mi sembra un incubo...ho modificato sopra la vincita perché parliamo di 31 k ...

Non so più cosa fare nessuno dire nulla si sono solo congratulati per la vincita richiesto documenti e basta ma da qui in avanti nessun altra informazione!

Io ho tutte le screenshot addirittura anche quelle prima della vincita come cronologia e anche dopo con il gioco...vorrei credere che si tratta di tempo ...mah ho letto talmente tante recensioni negative che mi fa' pensare di aspettare massimo 1 mese dopo di che provvedere per tutelarmi e prendere i miei soldi !

Perché è inadmisibile che un casino così ha la licenza qua ...e se no. Pagheranno arriverò lontano...

Non lo so più che dire!!

Here you are

Ecco

THEY DON'T ANSWER ANYMORE!!!! SENT THE DOCUMENTS THREE TIMES! THEY STOLE 955 EUROS FROM ME 2 MONTHS AGO!!!

NON RISPONDONO PIU!!!!MANDATI I DOCUMENTI PER TRE VOLTE! MI HANNO RUBATO 955 EURO DA 2 MESI!!!

Hi. I sent the documents for the third time and NOTHING!! THEY DON'T ANSWER ANYMORE!!

Salve.Ho inviato i documenti per la terza volta e NULLA!! NON RISPONDONO PIU'!!

I've been waiting for 955 euros since January 9th!!

Aspetto dal 9 di gennaio 955 euro!!

Eehhh....the 30/40 euros are paid immediately though! They're waiting for us to play them again!!

Eehhh....i 30/40 euro lu pagano subito pero'! AAspettano che li rigiochiamo!!

YES, BEFORE THEY PAYED IN ONE DAY!!

SIIII PRIMA PAGAVANO IN UN GIORNO!!