Hello, since you have been waiting for quite a long time for your withdrawal, I would not hesitate and I would recommend you to file a complaint. Almost a month is not good for me to wait for a cashout and it would be good to know from the casino what's going on since you said that everything was fine so far. So they didn't tell you any reason why the withdrawal was delayed, only that you were supposed to get the money by Monday ? 

Anyway, you can lodge the complaint I mentioned here on this link and our team will try to help you. 

Do you think you will take this step ? 

Hi, they told me that they had financial problems but that everything was resolved, that they also had problems with the chat and that they had resolved that too but from 24/04 to 8/05 they didn't pay anything and I thought that the request to withdraw went wrong and I did it again on the 8th! I send them emails continuously but nothing, they don't respond... They did it once last week saying that it would be paid on Monday, but nothing else. I really don't know what to think anymore.

Ciao, loro mi ham detto che hanno avuto problemi di finanze ma che era tutto risolto, che hanno avuto anche problemi con la chat e che avevano risolto anche quello ma dal 24/04, all 8/05 non hanno pagato niente e ho pensato che la richiesta di prelevare fosse andata male e l ho rifatta l 8 stesso! Gli mando mail in continuazione ma nulla nn rispondono... L hanno fatto una volta la settimana scorsa dicendo che lunedi sarebbe stato pagato, ma nient altro. Non so piu davvero che pensare.

Yes I know, I understood that from your previous answer and that's why I suggested you to start a complaint where our team will try to help you with your situation. Just click on the green letters from my previous reply and you can open one. I think that would probably be the best step to take in this case. 

I have a withdrawal pending since the 23rd May with atlantis slots of 1000 euro my account fully verified I have had a successful withdrawal weeks ago which took 8 days.

The chat is not working the emails are coming back saying incorrect mail system. I did get a email over a week ago stating the withdrawal is pending but its still pending 12 13 days later

So it seems there has been no major improvement since your last withdrawal. ??

But don't worry, despite the casino's not-so-great Safety Index value, our dedicated Complaint Team will look into it once you submit an official complaint. It's quite easy and free of charge, if you prefer to know further details, browse the instructions ??, please.

Does it sound worth it? Don't hesitate to ask for further details, if you like. ??

Yes how do I make a complaint...I have a withdrawal pending 13 days of 1000 . I am fully verified (5 months) It's not bonus money .. I previously won 1000 and it came within 8 days..I have tried the chat and it won't let me speak to agent I can't reach out via email as they keep coming back even though says ticket created.

If you wish to file a complaint, you can use this link to do so. Did you get any explanation about the delay, by any chance?