I am not allowed anymore to have any promotion. For any obvious reason.

Your Account at Bcasino

Bo?te de réception

bCasino.com Support <[email protected]>

11 mai 2023 20 h 38 (il y a 4 heures)

à moi

fran?ais

English   

Afficher le message original

Toujours traduire : fran?ais

?

Hello Christian,

I hope you are doing well and safe.

We're contacting you today to let you know about a change to your account.

Unfortunately, we have made the decision to prevent your account from receiving bonuses.

This is not permanent and if the time comes when we can reverse this decision, we will do so as soon as possible.

We apologize for any inconvenience caused by our decision.

If you need additional help, our support team is here for you.

Regards,

james

Support

I won 240 euros with a 5 euro no deposit bonus. Apparently I can only withdraw 100 euros.

No problem with that, I understand max withdrawal rules.

However, I'm not so hopeful about getting my money after reading all about this casino here. I did follow the 10% rule by only betting max 0,5€ bets and somehow still cleared the ridiculous 60x wager limit, but I have now waited two whole days for verification.

By the way, I took screenshots of the entirety of my betting history just in case.

The support staff speaks broken English and are really, really, really rude. They are telling me that first the verification will take 3-5 days and withdrawal 3-5 business days after that.

I doubt I will see the money, but I will keep you guys updated.

Okay, I just had the most confusing customer support experience:

[02:10:20] Visitor: Hello Dario! I heard my verification is done, is this true? :) Also, when can I expect my withdrawal?

[02:13:36] Dario: I will look into that now, I will be a few minutes!

[02:14:21] Dario: Yes **** its all uploaded and confirmed

[02:14:55] Dario: your weagerin is in zero so you only need to make a deposit to be able to make a withdrawal.

[02:16:26] Dario: I'm going to make you an offer so that you get an extra gift when you come back to play with us. By making a deposit of 15 I can add you x30 free spins

[02:16:34] Dario: What do you think about it

[02:18:19] Dario: Are you still here ****?

[02:18:37] Visitor: Hello

[02:18:44] Visitor: I have already made a deposit before.

[02:18:45] Visitor: In april.

[02:19:06] Visitor: So I should not need to make a deposit anymore, the withdrawal should be processed accordingly ??

[02:19:25] Visitor: That is what it says in your terms and conditions. [02:19:34] Dario: But bear in mind that it has been too long since your last deposit.

[02:19:45] Visitor: No.

[02:19:50] Visitor: This is unfortunately not true.

[02:20:03] Visitor: Your terms and conditions do not mention this, let me get this for you:

[02:20:41] Visitor: You must have made a deposit in order to withdraw any cash winnings. (Minimum deposit amounts as set in our cashier apply.)

[02:21:05] Visitor: This clearly means I should have made a deposit SOME TIME. No time limit is specified, meaning I should get my withdrawal.

[02:21:11] Visitor: This is from the exact bonus I used.

[02:21:27] Visitor: I will contact your license holder MGA if this is not processed, seeing as I am in the right here.

[02:21:59] Dario: As far i see in your account you already requested a withdrawal, which is pending in this moment

[02:22:13] Dario: so you need to wait to resolve this status in order to requested again

[02:22:58] Visitor: I did not request anything again - I just asked what is the process of my withdrawal. :) In the last conversation I was told it is in final review - is this true? :??

[02:23:03] Dario: this is the amount of the withdrawal you requested EUR 240.00 with date 2023- 06-12 11:45:57

[02:23:42] Visitor: Yes. I know this :??

[02:23:59] Dario: **** im informing to you how is the process and what do you have to do. Please note that in order to see your wagering you ned to make a deposit to be able for this

[02:24:13] Dario: in case you wanty to make it by yourself

[02:24:33] Dario: as i see in your account you already requested a withdrawal, now is pending

[02:24:43] Dario: so i can make a withdrawal if its already pending [02:24:50] Visitor: What wagering? I do not need to see any wagering. I just want my withdrawal to be processed, and I am fully entitled to this.

[02:24:55] Dario: do you understand this ****?

[02:25:07] Visitor: You are unfortunately making no sense.

[02:25:34] Dario: **** do you know what is the weagering? [02:26:02] Visitor: I have nothing to wager. Do you understand this? I was talking about the pending withdrawal - I completed the wager on that one.

[02:26:14] Visitor: And I am asking when I will get thtat pending withdrawal

[02:28:46] Dario: **** , as i told you you have a withdrawal which is pending , please try to understand that i cant change this status because is already processed

[02:29:01] Dario: i told you already your weagering is cero and you are able to make a withdrawal

[02:29:39] Visitor: I was talking about the pending withdrawal. I was told it is in the last review in the last chat - I was merely asking if this is true.

[02:29:50] Dario: after check your finance data, i saw you pending withdrawal and i cant change the status, it is already procesed , we need to wait until will be or done or canceled

[02:30:11] Dario: if its done you will receive the money in your account and also i confirmation about the transaction 

------

This is just unbelievable. Doubt I will see my money if this is the level of competence.

Hello there!

I'm amazed you've made the 60x wagering and, at the same time, managed to win more than the max cashout! That's awesome!

For the withdrawal aka deposit, well... ??

The terms we got say "Deposit is mandatory for any withdrawal requests" I feel it is about a technical setup rather than for withdrawal option verification.

On the other hand, the support guy should be more informative!

The T&C is formulated in the way that you should have made a deposit at least once to withdraw. So I should be okay. The support advisor was trying to make me deposit more and was intentionally misleading me. Still no sign of payment, and I doubt there will be.

I think I understand why you feel purposely misled. I would focus on getting the winnings preferably without any other necessary deposits. I know it may sound dumb, but still, I would wait for a few more working days. If nothing happens by Monday, then, I would start preparing for a possible complaint against the casino.

What do you say? ??

I think you are absolutely right. I am willing to wait until Monday.

At the very least my account is fully verified and ready to receive withdrawals, so that is always a plus. We will see how the money business goes, but I feel very confident because I know for a fact that I can prove I have not broken any rules. :--)

At the end of the day this IS an MGA casino, but I have seen a few rogue ones (BetsAmigo - I'm looking at you) in my day.

I think we shall see on Monday. ??

I must say you're correct with the BetsAmigo - it kind of a very bad example of a casino licensed under the MGA.

Anyway, did you see the rest of the same group? That's what I would call a decent average score ????

bCasino just paid me 100 euros a few hours ago! ??

I'm impressed! Like nearly shocked! Well, congratulations are in order, right? ????

With this being said, are you staying with them?

I made a deposit of 50 reais with them, I got a bonus on top of that deposit which didn't stop me from playing on the candyland roulette, I bet 1 real on each bonus and ended up winning a jackpot of 1000 reais, and with that money I ended up making the rollover they were asking for, I did the whole rollover and won a total of 2600 reais, then, when I requested a withdrawal they canceled all my earnings saying that I did not meet the requirements. Total nonsense for a casino that owns Curacao. I wanted to know how I can act in the face of this disregard for the customer.? Thank you casino guru.

Eu fiz um depósito de 50 reais com eles, ganhei um b?nus em cima desse deposito o que n?o me empedia de de jogar na rolete candyland, apostei 1 real em cada b?nus e acabei ganhando um jackpot de 1000 reais, e com esse dinheiro acabei fazendo o rollover que eles estavam pedindo, fiz todo o rollover e ganhei um total de 2600 reais, aí ent?o , quando solicitei um saque eles cancelaram todos os meus ganhos dizendo que eu n?o cumpri com os requisitos. Um absurdo total pra um cassino que possui Curac?o. Queria saber como posso agir diante desse descaso com o cliente.? Obrigada cassino guru.

I'm happy to see you've found out about the complaint feature on your own!

So the problem is violating the max bet rule with an active bonus. Well, I checked the bonuses terms shown on the bonus page and found this:

Maximum bet: €4 or 10% of starting bonus value (lower value applies)You cannot bet more than €4 or 10% of the intitial value of your bonus while playing with bonus funds.

The lower of the two values applies. This bonus has a value of €5, so your maximum bet will be €0.5 (10% of €5), because it is lower than €4. If you break this rule, the casino may confiscate your winnings.

May I know what was the value of the bonus, please?

I want to make sure it fits. Thank you!

Maximum bet of 3 reais or 4 reais

Aposta máxima de 3 reais ou 4 reais

The only high-value bets I was making were on roulette, which had really high values of 20 reais, but since roulette doesn't count towards rollover, I don't know if the rule applies

As únicas aposta de valores altos que estava fazendo era na roleta , que tinha valores realmente altos de 20 reais , mas como a roleta n?o conta pra rollover eu n?o sei se se aplica a regra

The bonus amount was 68 reais something like that, since they gave me 30 reais and I won another 30 something on the free wheels that came with the initial bonus

O valor do b?nus era 68 reais algo assim, já que eles me deram 30 reais e ganhei mais 30 e poucos nas rodas gratis que vinha com o b?nus inicial

But it also applied to rollover the money I deposited 50 reais plus the bonus amount, a total of 98 reais, the rollover also included my deposit

Mas tbm aplicava se para rollover o dinheiro que depositei 50 reais mais o valor do b?nus , total de 98 reais, o rollover incluia tbm meu deposito

As far as I read, bets on roulette wheels are not prohibited, but they also don't count towards the rollover, in this case the amount I played high on the roulette wheels shouldn't interfere with the real value, right?

Até onde eu li apostas em roletas n?o s?o proibidas , mas tbm n?o contam para o rollover, no caso o valor que eu jogava alto nas roletas n?o deveria interferir no valor real, certo?

Thanks for detail explanation. Sadly, I'm still missing the most important part. To cover that, could I ask you for the full text of the bonus you used ? Without details about it we can only make assumptions, which I don't think would be correct. 

As far as the roulette is concerned, it should be as you say, but it has to be judged by the casino on the basis of the applicable Terms and Conditions. 

Do you think you can provide us with this information ?

I have a withdrawal blocked at Bcassino too, no one answers me, neither in chat nor via email, complicated.

Estou com uma retirada travada lá na Bcassino também, ninguém me responde, nem no chat nem via email, complicado.

Sad story.

Allow me just a small hint - always use the reply button to engage in conversation with others, many players receive a notification when anyone replies to their posts. ??

For now, I at least know you were talking about bCasino earlier (not a "Bcassino").

I bet you're still waiting for some updates, right?

You know, we allow casinos 14 full days to verify the account and send the money, so for now, I would suggest waiting. ?? I know how it sounds...

I'll be here for the follow-ups!