Yes, I found out. They have a loyalty program where you need to complete tasks for which bonuses are awarded. So I completed 5 tasks out of 5 and I should have been awarded bonus points. The next day, they simply canceled all my progress in 3 tasks and returned them to their initial state. Accordingly, no bonus points were awarded. Another scam on the bonuses of this casino. Lies and deception are everywhere in this scam casino. Never register here.

Да узнал. У них есть программа лояльности, где нужно выполнять задания за которые начисляются бонусы. Так вот я выполнил 5 заданий из 5 и мне должны были начислить бонусные очки. На следующий день мне просто отменили весь прогресс в 3 заданиях и вернули их в начальное состояние. Бонусных очков соответственно никаких не начислили. Очередной обман на бонусах данного казино. Вранье и обман везде у этого скам казино. Никогда здесь не регистрируйтесь.

You can continue to protect this casino. The rating is clearly overestimated. Scammers simply cheat on bonuses.

Вы можете и дальше защищать это казино. Оценка явно завышена. Скаммеры просто обманывают на бонусах.

I saw how your complaint ended and believe me, I am truly sorry. I hate it when casinos do things like this and nothing gets resolved in the end. Nick did say that he would try to get more information from the casino but since it's related to sports betting, he couldn't help you any more and had to reject the complaint. 

Although I am sorry, I have a feeling that you have been with us for a while and you must know that everything related to sports betting is not in our area, so on the other hand, I look at it that you already know about such information, especially if you have had a few complaints filed already.

I don't know if you have corresponded with Nick or not, but if it could be resolved and the casino would refund your progress I would be happy. But I will only know if that happens and you let me know. 

Anyway, did the casino tell you why they took your points away ? 

So they didn’t give a bonus not only for sports betting. They didn't give me a bonus at the casino either. They didn't give him any at all.

djak1987

Senior student

6 HOURS AGOoriginal

Translation

Yes, I found out. They have a loyalty program where you need to complete tasks for which bonuses are awarded. So I completed 5 tasks out of 5 and I should have been awarded bonus points. The next day, they simply canceled all my progress in 3 tasks and returned them to their initial state. Accordingly, no bonus points were awarded. Another scam on the bonuses of this casino.

This is another bonus from the casino, which was also not awarded.

Так бонус не дали не только по ставкам на спорт. Не дали бонус и на казино. Его вообще не дали никакой.

djak1987

Старший ученик

6 ЧАСОВ НАЗАДОригинал

Перевод

Да узнал. У них есть программа лояльности, где нужно выполнять задания за которые начисляются бонусы. Так вот я выполнил 5 заданий из 5 и мне должны были начислить бонусные очки. На следующий день мне просто отменили весь прогресс в 3 заданиях и вернули их в начальное состояние. Бонусных очков соответственно никаких не начислили. Очередной обман на бонусах данного казино.

Это еще один бонус, причем казино, который тоже не был начислен.

I'm also sorry the bonus did not work well for you. If I'm not mistaken, those tasks required betting - using your funds to achieve bonus points, right?

Normally, we consider bonuses something above the usual experience, especially when it is up to the player whether such a bonus is worth taking. But the situation is different when the bonus is subsequent to a deposit or motivated by betting real money.

Thank you for sharing, and I hope your next pick will be much luckier!

I should have been given a bonus after making a deposit. To choose from. Casino bonus or sports betting bonus. They didn't give me anything. The casino is full of scam.

Мне должны были дать бонус после депозита. На выбор. Бонус казино, либо бонус на ставки на спорт. Мне не дали ничего. Казино полный скам.

I see. Well, not a pretty good attitude toward players!

And is this missing bonus also related to the loyalty program?

At this point, this is the part I do not fully understand. ???♀?

The first deposit bonus was not issued. Neither sports betting nor casino betting. They also have separate bonuses for their loyalty program, and there is the same deception. Your progress is simply reset so that nothing is credited.

Бонус на первый депозит не выдан. Ни на ставки на спорт ни на казино. По программе лояльности у них тоже отдельные бонусы, там такой же обман. Твой прогресс просто обнуляют, чтобы не зачислять ничего.

Have you contacted the casinos support about this issue? Did they give you any explanation, perhaps???

They don't explain anything. What can they explain if they are scammers? and they themselves know this very well.

Ничего они не объясняют. Что они могут объяснить, если они скаммеры? и сами прекрасно об этом знают.

I understand your feelings.

You know, here on the forum, we have few tools to investigate, so we stick with the questions. I understand that if we are all lacking the answers, it does not look very convincing for the casino. The only way to make it official is through a complaint. Sadly, when it comes to sports betting and sports betting bonuses, we do not get involved.

I think you should know that the Safetxy Index you are not happy with does not consider sports betting at all.

So, if you care to check on sports betting sites, please find other sources. We only review casinos, not sportsbooks.??