Well, thank you for describing your situation and I see that it ended up as unresolved- against fair gambling. However, by the casino getting black points, it lowers its safety index, which I understand is not what you want to see, but it is the only thing we can do in this case. Michal tried to help as much as he could, but unfortunately he didn't find a consensus with the casino. 

Nevertheless, there is still a chance to file a complaint with an authority, as you have been advised to do in your complaint. 

I'm sorry that this is the way this case turned out, but believe me, we tried to do everything we could. 

I hope you will not encounter such a bad experience in the future. ??

I registered at the casino called bet24-7this casino I made 400 I withdrew they asked for a deposit of 25 I completed the deposit I'm here from Friday to resolve it and nothing from their support always says no to you. Contact to resolve with their finance department

And their finance department doesn't respond to my emails, but support never gives a boring solution.

I need you to help me, they have a casino guru and they support me, I'm super embarrassed

Eu me cadastrei no casino chamado bet24-7esse cassino fiz 400 saquei pediram um deposito de 25 completei o depósito eu estou des sexta o feira pra resolver e nada suport deles sempre diz que n?o te. Contato de resolver com departamento finaceiro deles

E departamento finaceiro deles n?o mas me responde meus emails o suport nunca dar solu??o poxagente

Preciso que vocês me ajudem eles tem cassino guru como apoiado deles estou super costragido

They don't want to pay me, I need help, they are days away from giving me my money

N?o querem me paga eu preciso de ajuda eles est?o a dias pra darem meu dinheiro

Hello. This sounds like you unfortunately found yourself in a tricky situation. Would you try to explain it to me better please? Have you played at this casino with a bonus at first? A no deposit bonus maybe? And from this bonus you have won the money. Is that correct? To withdraw your winnings they have asked you to make a deposit. This is quite a non unusual tactic, as I would say, for casinos to do. This way they are actually able to start with the KYC process. It can take a few days to complete your verification before your withdrawal can be completed.

We give casinos 14 days to complete the verification process. I would recommend you to be just a little patient and wait few more days. Allow me to add just a little detail here. Just have in mind please that the Christmas holidays are coming, where things slow down, and I suppose here it won't be any different.

Please provide some additional information so therefore our team will be able to help you with your issue.

Will wait for your answer.??

You won't see any money at the casino, they took €84,000 from me

Du wirst bei dem Casino kein Geld sehen sie haben mir 84.000€ weggenommen

The casino closed without paying the promised money

Hey there.

Are you sure it has closed? I mean, did they at least send you a note? Not that it would solve the money problem, but I prefer to ask if you don't mind.

I sent the site for inspection, but sadly, there is not much I can do for you now. Feel free to make a complaint.

Honestly, it was a terrible site to deal with, so I'll leave the decision up to you. At least there are no costs for trying it out. ??

How can a complaint help me if the casino has closed and they even deleted all their contacts?

Could you submit the complaint using the link I sent?

Did you try? Click or tap here ?? and try it, please.

But frankly, I have to remind you that I fear there's little we can do. Closed casinos usually don't respond.

Dont waste your time here the slots are rigged a very horrible experience one of the worst and i have been playing for over 10 years and this casino should be banned

I am sorry for your experience at this casino. Is there something we could help you with, perhaps?