What payment method have you used, please?

I believe that it also depends on that, actually, even though if they are really overloaded, I'm not sure how fast they are able to proceed with the withdrawals.

You have done right that you contacted the support regarding the tournament. It's always the best way if you are unsure of something.

SEPA, but its not about overloading after full verification they sad they dont know why security department (or other) blocked my withdrawal. And asking every 24h for kindly wait 24h for next step but it takes since monday ??

So they need to do some checks. Right? Is it perhaps a game check with the provider?

It can take some time whenever this happens, you know.

Anyway, if you feel that it is going nowhere, you can file a complaint here, and our team will try to help.

Let us know, let's say on Monday, if you have any news about all this, please.

Hello, a few weeks ago I opened a thread about bdmbet due to withdrawal issues. After almost two months of opening the thread, I was able to withdraw my money. While I was having withdrawal issues, I opened a betonred account, and the same thing happened to me. They asked me for a lot of documents for verification. The day after processing the bdmbet withdrawal, they closed my betonred account. I've come to the conclusion that betonred and bdmbet are the same company, because bdmbet is contacting me to discuss the betonred case. I have 500 euros in the account, and in order to withdraw them, they asked me to send them a video of my Ledger account showing the transactions. I sent it to them, and then they asked me to send them receipts for my Ledger deposits. Most of them are from anonymous bookmakers. I've sent them, and they don't accept them. I think they're just trying to get the withdrawal processed. Can you help me, please? Thank you.

Hola, hace unas semanas abri un hilo sobre bdmbet por problemas con el retiro. Despues de casi dos meses y despues de abrir el hilo, pude retirar mi dinero. Mientras tenia los problemas de retiro, abri una cuenta en betonred y tambien me paso lo mismo, me pidieron muchos documentos para verificar. El dia siguiente de procesar el retiro de bdmbet, me cerraron la cuenta de betonred. He llegado a la conclusion q betonred y bdmbet son la misma empresa, porq se dirigen a mi desde bdmbet para tratar el caso de betonred. Tengo 500 euros de la cuenta y para poder retirarlos me han pedido q les mande un video de mi cuenta de ledger donde se vean los movimientos. Se lo mande y despues me pidieron q les mande recibos de mis ingresos en ledger. La mayoria son de casas de apuestas, q son anonimos. Se los he mandado y no los aceptan. Creo q son excusas para no procesar el retiro. Pueden ayudarme por favor? Gracias

Hello,

I recall asking you whether you can help me understand the anonymous bookmakers you mentioned, because that could be the reason for all those steps.

In any case, feel free to file a complaint, which will initiate an investigation similar to the previous case.

There is nothing else to suggest at this point; it appears that the casino is dissatisfied with your ledgers for whatever reason. It is critical to determine why and based on what evidence.