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Try to learn to respect responsible gambling if you want to be a good casino in the long term.

You have been denounced to the swiss gambling commission for accepting swiss players which is illegal by our laws. I promise you that your casino site will be blocked by our government in the next weeks.

Best regards,

I guess under their License there is no restriction to keep the site open to Swiss users, if you have any concerns regarding their operation it simply a personal choice and you can look at alternatives that operate legally in your country of residence. I am a bit confused how responsible gambling relates to any of the above

I have a general question maybe someone from Casino Guru can help out, is it acceptable to use a bonus to play games that carry 0% wagering accumulate a good bonus balance and then try to complete the wagering through games that count towards it? Is that deemed as taking advantage of the bonus system? If not also mentioned on the bonus terms or general terms and conditions?

Hello, that's a pretty good question, but I haven't thought about it. If you want to be sure, I would certainly look for an answer to your question with the casino support, whether something like that is possible or not. They should be able to advise you whether it is allowed or not and you will be 100% sure. It may be different in every casino and if you had a guarantee that they would allow it, I would take a screenshot to be sure and that would be the end of it. 

What do you say, will you ask ? ??

Attention!!! Fraud in progress by this casino. They blocked my account with 14000€ in it.

And this is also a casino sponsored by you for a change..

Attenzione!!! Frode in corso da parte di questo casinò. Mi hanno bloccato il conto con 14000€ dentro.

E anche questo è un casinò sponsorizzato da voi tanto per cambiare..

You still have to explain to me about the blocking of my account. How will you pay my winnings now?

I will contact CEG if you don't hear back from me today!

Dovete ancora fornirmi spiegazioni sul blocco del mio account. Come pagherete ora le mie vincite?

Contatterò la CEG se non mi rispondete entro oggi!

Hopefully, our team will be able to find out the reason for blocking your account in your complaint. Only then will we see what can be done.

I will surely hope for the best resolution of your case, and if you have any updates for us, please let us know.

And just to add to your saying, we do not sponsor any casino, really.???♀?

I have only encountered problems on casinos with your logo at the bottom of the page

Ho riscontrato problemi solo sui casinò con il vostro logo a piè pagina

No you do not promote this casino!!

It's not affiliated with you, is it??

No voi non promuovete questo casinò!!

Non è affiliato a voi vero??

Hello carsix79,

Our legal team will contact you soon. As our support already informed you, your account is under investigation due suspicious for violation of our Terms and Conditions and/or Fraud and/or provide us fake information and/or other reasons.

"I will contact CEG if you don't hear back from me today!"

You are free to contact them, it's your right as we also protect our rights.

Thank you,

That is sad to hear that you have experienced issues at so many online casinos, and we are always here to help as much as possible.

I can see that the casino representative provided an answer about your account being investigated, so hopefully soon everything will be done with.

We cooperate with many online casinos, yes, and our goal is to bring a better and safer online experience to all of them.

We'll keep a closer look at your complaint and hope that everything will be resolved in the best possible way.

And anyway, I wasn't helped at all on Smokace.

You have given reason to a casino that does not apply self-exclusion from gaming activity with an active balance upon player request! This is illegal and predatory and you continue to sponsor it and recommend it to players as a great casino!

E comunque su Smokace non sono stato per nulla aiutato.

Avete dato ragione ad un casinò che non applica su richiesta del giocatore l'autoesclusione dall'attività di gioco con un saldo attivo! Questo è illegale e predatorio e voi continuate a sponsorizzarlo e consigliarlo ai giocatori come un ottimo casinò!

Casinos are only there to lose money

Casinos sind nur dazu da, Geld zu verlieren