Hei Jaro,
Pidin kasinosta, sill? oli pari ongelmaa, kuten kirjautuminen ulos satunnaisesti. Voitin my?s hyv?n summan, mutta heid?n kokemuksensa asiakaspalvelusta ei.
Periaatteessa selitt??kseni itse?ni paremmin, joka kerta kun he lupasivat palata minulle, minun piti jahdata, kuten he eiv?t koskaan tehneet. Sain aina yleisluontoisia vastauksia enk? koskaan pit?nyt kiinni luvatuista m??r?ajoista. Viimeinen vaihto, jonka k?vin heid?n kanssaan, oli, kun he k?skiv?t minun tarkistaa asiakirjani Gumball Payn, heid?n maksupalveluntarjoajansa, kanssa, mik? ei ole vain laitonta GDPR:n vuoksi, vaan my?s t?ysin h?lynp?ly?. Minulle kerrottiin, ett? jos en tee, rahat palautettaisiin minulle, joten olin varma, ett? odotan, kunnes se vanhenee ja saan rahani takaisin. Uteliaisuudesta tarkistin tilin ja huomasin, ett? rahat oli talletettu kasinotililleni. Ei mink??nlaista vahvistusta asiakaspalvelusta, ei anteeksipyynt?? ja bonusta, joka minulla oli t?st? talletuksesta, ei annettu minulle. Olin kuin kunnossa, en voi nostaa niit? nyt, kun ne ovat tilill?ni, joten voisin yht? hyvin pelata niit?. Onneksi voitin ja odotan edelleen noston toteutumista. Hassua kyll?, kun kirjoitan t?t?, minulta pyydettiin lis?? KYC-dokumentteja, jotka olin jo tehnyt t?m?n prosessin. Siit? l?htien he ovat pyyt?neet tiliote, vaikka minun piti k?yd? l?pi t?m? helvetti.
Ei, ehdottomasti ei palaa. Yrit?n ratkaista t?m?n saadakseni rahani ja sulkea tilin. Kamala kokemus.
Hey Jaro,
I liked the casino, it had a couple of issues like logging me out randomly. I also won a good amount but given their experience with customer service, no.
Basically to explain myself better, every time they promised to get back to me, I had to chase as they never did. I was always given generic answers and never stuck to the promised deadlines. Last exchange I had with them was when they told me to verify my documents with Gumball Pay, their payment provider, which is not only illegal due to GDPR but absolutely nonsense. I was told if I don't the money would be returned to me, so I was like sure I'll wait until it expires and get my money back. Out of curiosity I checked the account and found that the money was deposited on my casino account. No confirmation whatsoever from customer service, no apology whatsoever and the bonus I had for that deposit was not given to me. I was like fine, I can't withdraw them now that they're in my account so might as well play them out. Luckily enough I won and am still waiting for the withdrawal to take place. Funnily enough as I'm writing this, I was asked for more KYC documents I had already done this process. Since now they are asking for a bank statement, even though I had to go through this hell.
No definitely not going back. I will try to resolve this to get my money and close the account. Terrible experience.
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