I think I would think the same way and I would prefer not to play in casinos if such unpleasantness were to happen. Either way, the casino always has an advantage over the player, who usually loses his money there in the end, so I understand your feelings. 

However, if you ever feel that the casino has deceived you or done something unfair, then feel free to get in touch, or file a complaint, because on the one hand we will try to help you, and if it doesn't work out and the casino doesn't try to do anything about the situation, then it can be reflected in the safety index.

Hopefully, nothing like that will be necessary and your experience will be positive.

Yes it is only reason. They just said that they have to see that rapid transfer to pass the KYC. please help me

they sent me this. But the problem is that in the bank statement there is no thing called rapid transfer. So it cant be seen. So frustrating. They can see the transaction ID:s and all but still want to see that rapid transfer deposit to their site. for what?

Hello. I'm sorry that the issue with this casino still continues. How long has it been now? I would like to help you, of course, so I recommend you to submit a complaint here with our team. They will do their best to get it solved. Please just click/tap on this link ?? to easily do that. Let us know, if you need any other assistance.

Got my money! No need for help anymore but thanks anyway, appreciate it!

Great news, how long did it take to get the money ? ??????

Do you think you will play in this casino or do you prefer to avoid it ? 

about two weeks... and I think I will skip this casino now on

Hmm, that is exactly the time we give casino's to resolve withdrawal process. So I do not blame you if you skip this one for some time or for the good.

Also, I wish you well in your next choice and may lady fortune smile on you. ??

I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?

You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.

The last time I saw such a high level of quite similar engagement, no screenshots were provided.

I appreciate your understanding and upholding transparency. ??

Hello, I want to ask how to withdraw funds from the account? It still doesn't work for me, what do I have to do on my profile to be able to choose, thank you for the answers.

Dobry den chci se zeptat jak vybrat finance z ú?tu? Po?ád mi to nejde co v?echno musím mít splněno na profilu abych mohl vybrat děkuji za odpovědi.

Hello, I want to ask how to withdraw funds from the account? It still doesn't work for me, what do I have to fulfill on the profile in order to be able to choose, thank you for the answer, it will help me a lot

Dobry den chci se zeptat jak vybrat finance z ú?tu? Po?ád mi to nejde co v?echno musím mít splněno na profilu abych mohl vybrat děkuji za odpově? moc mi to pom??e

Hello, what is the specific problem when it is not possible to withdraw money? Have you tried asking support or live chat if everything is fulfilled so that you can choose? Did you play with a bonus or not? Have you already verified your casino account? How long is it that you can't choose?

Please let me know so I know what your situation is and I will try to help.

Dobry deň, aky konkrétne problém je ke? sa nedarí vybra? peniaze ? Skú?al si sa opyta? supportu alebo live chatu, ?i je splnené v?etko preto aby si mohol vybra? ? Hral si s nejakym bonusom alebo nie ? ú?et v kasíne má? u? overeny ? Ako dlho trvá to, ?e nem??e? vybra? ?

Daj mi prosím vedie? aby som vedel aká je tvoja situácia a pokúsim sa pom?c?.

Dear frantisekjacunsky

It would be quite helpful if you could specify your account ID. We would definitely help you out!

Kind regards

Hi all,

I've noticed alot of people not being able to access their winnings. What I had to do to get mine was to send them NOT a bank screenshot but a saved version of my bank screenshot somehow this allows them to release your funds. As soon as I did this no changed to yes. Try this and let everyone know the outcome please

As a follow-up I have never gambled at Ice Casino since it left a sour taste in my mouth. I plead with you do not give them your money. You will end up in a nightmare. Thankfully aware to this nightmare site.

Oh, I would say that screenshots of the bank statement are not taken in most casinos and they often want a pdf form. But I'm glad you were able to verify yourself there in the past and withdraw the money in the end. How long did it take you ? Do you play at any other casinos ? ??

It took about 6 weeks to finally get my money. Thankfully I never gambled a cent while waiting as I think this is what they want you to do and you end up losing all of what you had one. Be careful do not fall into this trap. Thank you again to this forum for helping to get my money. I'm not a faithfull gambler I only do it now and than maybe a few times a year. My advice is to stay away from IceCasino as even the customer service was terrible. Just an all around bad feeling for this site.

Thank you for describing your experience with the casino and giving me more insight into the situation you were in. 6 weeks is not a short time, so I understand why you are of that opinion now. It's certainly not pleasant if you play occasionally and even from those few times you have to deal with some problems. 

I hope that wherever you play, you will do better and have happier sessions. ??

I have made one ice casino withdrawal but the balance stays the same no matter what I do and it doesn’t let me withdraw my money I don’t know what else I can do I have tried so many times but it’s like this casino is a scam I don’t know I even contacted their support and not only it’s not live but after 3 hours they still haven’t answered I feel like I am being scammed

Oh, I'm so sorry to hear about your inconvenience at the casino. It would certainly be a good idea to tell them what's going on and why you can't make a withdrawal because without that we don't really know anything.

However, when you try to enter a withdrawal, what exactly is displayed, does it throw up a message or does it just not work ? How long has this problem persisted ?