Hello,

it is tempting, but it has more disadvantages than benefits. There is no way to verify that user experience authenticity—as a start.

How would you know that the person saying the casino has never paid him out and instead has closed his account for no reason was not a bonus abuser, for example?

We intend to remain fair and neutral, so "punishing" casinos for something we did not even check would be a disaster, and soon after, casinos would completely lose interest in resolving officially submitted complaints. Since they would have been punished for the user's opinions instead. As a result, you players would be suffering eventually. ?? I recall there was such a discussion in the past.

We focus on cooperation and education, leaving the blind punishment to other websites.

Hello,

I'm sorry to hear this, because it does not look like the rest of the delayed payment issues. I guess your country may be the cause in this case.

What kind of detail were you required to provide upon registration, please? Citizenship, country of origin, or anything else? Well, let's see what comes out through the complaint. It is good you mention the country matter there.

I'd say the problem is they do not accept players from the UK. So, as I asked you before, there will be an issue with the type of country provided during the registration. Don't worry—the complaint mediator will explain that to you. Just make sure to provide this screenshot to the complaint handler. It is important ??

Hello. I needed to provide address and phone number. I registred account 6 months ago and was succesfully playing. On 12th of march i won money, made withdrawals. They was pending for week. They asked me kyc which i have supplied documents. The main thing is that i do own house in UK and i have all documentation as proof of adress. But i do work for medical company which have branch in Germany with accomondation provided. Most of the time i do live in Germany. I know that they not accept players from UK but also you cant open while in UK legiano site as UK not supporting it. So there is no way to play from UK.

I was playing whilst im in Germany with no issues. Then yesterday they closed my account because im from UK. May sound little funny but im living in between 2 countries and my passport issued in third one. They no longer responding me and deducted all my winings. And yes Germany is not restricted county to play.

Radka, I think it's great how you're putting so much effort into it...but who's to say the casino hasn't gone bankrupt long ago...so many players can't all be bonus scammers...I've never played with a bonus because the hassle of wagering is too stupid for me...and yes, I got a payout of €500 on March 13th, but I still have almost €14,000 outstanding because payouts have been in the pipeline for 7 days...I was assured in chat that it will be processed with priority, but that was already 5 days ago...

Radka, don't always hold the players responsible...????

Radka finde es toll wie du dich rein h?ngst…..aber wer sagt uns das das Casino nicht l?ngst pleite ist…..soviele Spieler k?nnen nicht alles Bonus Betrüger sein……Ich habe noch nie mit Bonus gespielt weil mir der ?rger mit umsetzen zu bl?d ist…..und ja habe eine Auszahlung am 13.3 bekommen von 500€ aber ich habe immer noch fast 14000€ offen stehen da Auszahlungen seid 7 Tage in der Pipeline…..Chat wurde mir zugesichert wird mit Prio bearbeitet ist aber auch schon wieder 5 Tage her…..

Radka also nicht immer die Spieler haftbar machen….????

Hello,

A few of my colleagues are in touch with the casino, trying to make them pay much more frequently. I'm not convinced the casino is bankrupt already. However, the money should be the case, of course...sooner or later. I prefer "later."

I'm not holding players responsible. Not sure where this one comes from, to be honest. Aha, the user reviews topic perhaps? Well, if I recall correctly, the idea was that anyone with a bad experience may also, in anytime, submit the complaint to prove the point. I didn't invent that. To be perfectly honest, though, I have no idea how we could calculate reviews impact on the Safety Index. I guess that's another problem the Data Team mentioned.

I still hope we will see the result of such a casino's actions in the near future. If they don't start paying according to their withdrawal limits, there will be consequences. Sadly, it takes longer than usual. ??

I've been on day 17 without receiving anything, they continue with the same answers and the same excuses and on this platform their SECURITY: VERY HIGH! incredible and

Yo ya dia 17 sin recibir nada , siguen con las mismas respuestas y las mismas excusas y en esta plataforma su SEGURIDAD : MUY ALTO! increible e

Hello, and thanks for the good description.

In this case, my coworkers look for information about the casino's precise description of the country option in the terms and conditions and registration form. Working permits, permanent versus temporary addresses in other nations, or anything more or less complex than the typical country of residence. Apart from that, I imagine that casinos generally are not ready for players with your country's specifics, so maybe they are just figuring out what they need to do. I sincerely hope that the complaint allows you and the casino to come to an understanding.

I only wish that things with this particular brand were going much better right now.

Hello,

Just received email from them that they processed my payment and i will receive it in 3-5 days. But yesterday they told me that my account is closed and money deducted. Im really confused. Not understand whats going on. Every day different story.

??

Oh yes! I am hoping that this is the last version so you will not have to deal with the closed account ever again.

It pains me to say it, but I still expect a significant withdrawal delay. I am sorry to bring that up repeatedly.

????

????

I just double check with them. They say processed and been sent from their side. Then on other message said that will be sent manualy what is doesnt make any sense

Hey guys, anyone have any news? Everything's the same for me.

Hola chicos, alguien tiene alguna novedad? Por mi parte todo igual..

Negative…unfortunately?????♂?

Negativ…..leider?????♂?

Nothing since March 13th?????♂?

Bisher nichts seid dem 13 M?rz?????♂?

all the same

igual todo

Day 20 already and it's still the same

dia 20 ya y sigue igual

Same thing with me... no answers, no payout, I don't understand why this kind of behavior, you shouldn't win in this casino... above all, they violate all the rules of their own terms and conditions... everywhere you google, you get the same complaints... slow counting ?????♂?

Bei mir selbe…..keine antworten keine Auszahlung,verstehe das alles nicht warum so ein verhalten,darf man in diesen Casino nicht gewinnen….vor allen Verst??en sie ja gegen alle Regeln ihrer eigenen AGBs…..überall wo man googelt selbe Beschwerden…..langsame Ausz?hlungen ?????♂?

I'm sorry to say that again, but until the complaints get closed—which is not the primary intention, because the casino could be motivated to stop paying eventually—the Safety index won't change much.

We are all aware of the paradox, yet my colleagues prefer to keep pushing the casino into doing far better in the near future. I agree it sounds weird; well, this situation is not easy for anyone involved.

I'm sorry, the text is not very readable, but I guess i know what it was about. I still remain to be quite pessimistic because others have been in the similar situation, and you can see the how they have been doing. ??

I'm quite convinced this is going to be long, but of course I wish I was wrong.