Hi, did the casino tell you why they confiscated your money? I see that there is probably a investigation process going on when they check your account, so maybe it's just a temporary situation and they check your gameplay or something else. Was it necessary for you to send documents to the casino or not? I think I would try to wait a few more days and if you don't hear back from the casino, then I would recommend filing a complaint with us and our team will try to find out everything we need to know.

What do you think? 

Thank you, I have already spoken to them and they tell me that in the next few days they will put the money in my account. My question is how long has it taken? It has been 8 days.

Gracias, ya he hablado con ellos y me dicen que en los próximos días me ponen el dinero el la cuenta. Mi pregunta es tanto tiempo?han pasado 8 días

It was an internal error. The system said that it was due to inactivity, which logically the manager told me was incorrect because I played until the day they took the money from my balance.

Fue un error interno. El sistema decía que po inactividad que lógicamente el gerente me ha dicho que eso es incorrecto pq yo he jugado hasta el día que me sacaron el dinero del saldo

Hmm, then I would be interested to know how long it should take, since they themselves said it was basically their fault. If nothing changes by the end of the week, be sure to let me know and we'll see what can be done. 

A scam?

Una estafa?

The most usual initial tought, right? Well, I have to say the situation is pretty weird.

I also saw you have been waiting quite some time for the money to come back to the account. Has anything changed, please?

Do tell us, so we can try to do something for you.

All solved

Todo solucionado

Did the casino tell you something about it or did it resolve itself somehow? Alternatively, was it just waiting for the error you mentioned to be resolved? ??

Librabet casino is one of the unfair casinos. I played Bonus Crab game where i catch the plum, Plum is worth 10 euros casino bonus and it was never credited. In several tries i try to explain an issue in the chat. They told me, that the platform of the game is SHOWING WRONG PRIZES! WHAAAT? They never credited my reward. Avoid playing this casino, there are several members like malina casino, wazamba, posido and so on. They have long terms withdrawals, waiting for five or more days. Also verification process is taking to long.

I had bad expiriences with all this memeber casinos. So, my advice is....run away.

Hi there.

That must be very strong, and I would also prefer if the casino consulted this with the provider. On the other hand, the support also spoke about coins, not money. Are you sure you have not been palying in a different mode, for instance? I'm just asking to clear out all the possibilities; I'm definitely not familiar with such promotions allowing multiplayer, so it's just a tought.

Hi, I think I claryfied the situation in details. I know what I saw and know which reward I claimed. It was 10 euros casino bonus. Support told me that the promotion page showing wrong prizes.

Im just saying..??

Did you have any luck in solving it with the support, though???

I chated with them and they told me as is written in past posts.

Hello,

I see. Did you perhaps take a screenshot when taking the bonus? In my opinion, the screenshot you provided earlier does not show €, which is probably the incorrect graphics. In any case, what do you intend to do next? Is the casino open for further discussion, by any means?

I fear there is little we can do in case of free bonuses, I reckon ??

Hello, i didnt take any bonus, casino gave it to me on deposit. On every deposit you are rewarded with one spin in BONUS CRAB. Never mind Radka, i closed account...

So it was pretty quick when you closed the account. Anyway, I guess you know what's best for you, so I hope you'll do well somewhere else. 

of course, the best casino is 22.bet, videoslots, mr. vegas, also vulkanvegas, ice casino.

Hello good afternoon. I am new to the forum, I want to make a complaint to LIBRABET casino. I have been waiting for three withdrawals for a week and they always give me the same answer. I am tired and I don't know what to do anymore because they only let me make withdrawals of 500 euros with a maximum of 3 until they are completed and I have 7,500 euros in the account and I have very little faith that the money will reach my bank account. I have not slept for days and I don't know what to do with this casino. I only recommend that no one plays in this casino. It is horrible to withdraw money. I feel scammed.

Hola buenas tardes . Soy nuevo en el foro , quiero hacer una queja a LIBRABET casino llevo una semana esperando tres retiradas y siempre me dan la misma respuesta estoy cansado y ya no se que hacer porque ademas solo me dejan realizar retiradas de 500 euros con un maximo de 3 hasta que se completen y tengo en la cuenta 7.500 euros y tengo muy poca fe que el dinero llegue a mi cuenta bancaria . Llevo sin dormir días ya no se que hacer con este casino solo recomiendo que no juegue nadie en este casino es horrible sacar dinero me siento estafado

May I ask you what kind of explanation they give you regarding the delay?

Is your account fully verified there?

In order to help you out, we'll need to wait 14 full days, and only after could our complaints team intervene in this case. I hope that you'll get your money soon, though.